CONTENTS
05 MATERIALITY ANALYSIS AND STAKEHOLDER ENGAGEMENT
01
ABOUT THE REPORT
08 ECONOMIC VALUE AND CONNECTIVITY
02 02 02 02 02 02
45 47 51 51
18 18 19 21 22 23 24
5.1 Approach to materiality 5.2 Process to determine material topics 5.3 Stakeholder engagement 5.4 List of material topics 5.5 Materiality matrix 5.6 Management of material topics 5.7 Mapping of material topics to GRI topic standards
8.1 Financial sustainability and resilience 8.2 Network and destination development 8.3 Connecting the regions - PSO routes 8.4 Procurement and supply chain
1.1 Organizational details 1.2 Entities included in the report 1.3 Reporting period, frequency and contact point 1.4 Restatements of information 1.5 External assurance 1.6 GRI reporting framework statement
02
CEO LETTER
06 GOVERNANCE
09 SOCIAL
03
54 60 63 65 66
9.1 Our people 9.2 Community and social responsibility 9.3 Inclusion and accessibility 9.4 Customer experience 9.5 Flight safety and security
6.1 Corporate governance and sustainability framework 6.2 Sustainability governance - the Sustainability Committee 6.3 Corporate integrity mechanisms 6.4 Ethics and compliance 6.5 Data protection and cyber security
26 30 32 34 36 37 37 37
03 AIR SERBIA’S STORY
04
6.6 Operational safety and quality standards 6.7 Employment Rulebook, grade-based system 6.8 Memberships and associations
04 AIR SERBIA IN 2025 - YEAR IN REVIEW
07 ENVIRONMENT
10 APPENDIX
4.1 Company at a glance 4.2 Network expansion and growth
06 06 10 11 15
71 74 81 83
7.1 Environmental management 7.2 Emissions management and decarbonization 7.3 Fleet modernization and efficiency 7.4 Energy, noise and environmental initiatives
39 40 41 42
10.1 Abbreviations and Acronyms 10.2 GRI content index 10.3 UNGC Content Index 10.4 Materiality assessment - detailed results
4.3 Awards and recognition 4.4 Sustainability strategy 4.5 Activities, value chain and business relations
Sustainability Report
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