Social
Materiality analysis and stakeholder engagement
Economic value and connectivity
Introduction
CEO letter
Air SERBIA’s Story
Air Serbia in 2025 - year in review
Governance
Environment
Appendix
Safety and security across the value chain
Safety and security performance indicators 2025
At Air Serbia, safety and security don't stop at the edge of our own operations — they extend to every partner we fly alongside. In codeshare agreements, day-to-day responsibility for safety and security sits with the airline actually operating the flight, and we stay closely connected to that responsibility through our contractual relationship and an open, ongoing exchange of safety information with our partners. The same care applies to ACMI/wet-lease arrangements. The operator providing the aircraft and crew holds primary responsibility for safety, security and its own Safety Management System, as the holder of the Air Operator Certificate for those flights. Even so, we remain an active partner throughout — reviewing safety requirements before every collaboration begins, exchanging information continuously, and staying engaged with how the operation is run. This is part of how we think about safety more broadly: as something we uphold consistently across our entire network, wherever and with whomever we fly. Grievance and remediation channels for safety and security concerns Beyond the occurrence reporting described under Just Culture, Air Serbia maintains a dedicated Confidential Occurrence Reporting (COR) Programme as part of its Safety Management System. The programme offers employees an additional, voluntary channel for reporting incidents and safety deficiencies while preserving the confidentiality of the reporter , complementing the company's standard reporting channels for situations where an added layer of confidentiality supports openness. The COR Programme is open to all Air Serbia employees and has helped identify deficiencies and improvement opportunities across most areas of aviation activity, including flight operations, passenger and cargo handling, fuel, maintenance and servicing, air traffic services, airport security and other airport-related issues, communications and navigation aids, management concerns and airspace changes. By capturing input across such a broad range of operational areas, the programme strengthens Air Serbia's ability to detect emerging risks early and reinforces a culture in which every employee has a voice in safety.
Indicator
2024
2025
Voluntary Safety Reports (VSR) Air Safety Reports (ASR)
1,573 643 169
2,172 655 219
Mandatory Occurrence Reports (MOR) Serious incidents (ICAO classification) Accidents Number of internal safety audits % of safety findings/actions closed Security-related incidents
0 0 5 6 0
0 0 4 8 0
Targets for 2026
900 operational standards reviewed
consecutive IOSA audit since 2005 11th
Building on its 2025 performance, Air Serbia's safety and security priorities for 2026 centre on strengthening the foundations of its Safety Management System while continuing to invest in its people. The company will focus on improving document control and formalising its approach to change management and risk assessment, ensuring that safety-critical decisions remain grounded in structured, traceable processes as the organisation continues to grow. In parallel, Air Serbia will expand in-house training and workshops for all employees, with the aim of strengthening teamwork and cross-functional collaboration around shared safety objectives. Dedicated safety workshops and promotional activities will continue to reinforce a culture in which every employee feels empowered to contribute to a safer operation. Progress will be tracked through ongoing monitoring of safety performance and proficiency, benchmarking human, organisational and operational factors against the results achieved in 2024 and 2025, so that the company can measure real improvement year on year.
Sustainability Report 69
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