Appendix
Materiality analysis and stakeholder engagement
Economic value and connectivity
Introduction
CEO letter
Air SERBIA’s Story
Air Serbia in 2025 - year in review
Governance
Environment
Social
10.1 Abbreviations and Acronyms
Abbreviation
Full Term
Abbreviation
Full Term
CO ₂ / CO ₂ e
Carbon Dioxide / Carbon Dioxide equivalent
NPS
Net Promoter Score
COR
Confidential Occurrence Reporting
OECD
Organisation for Economic Co-operation and Development
CORSIA
Carbon Offsetting and Reduction Scheme for International Aviation
OEM
Original Equipment Manufacturer
CRM
Crew Resource Management
OHS
Occupational Health and Safety
DG
Dangerous Goods
OpSpecs
Operations Specifications
DPO
Data Protection Officer
OTP
On-Time Performance
EASA
European Union Aviation Safety Agency
PSO
Public Service Obligation
ERA
European Regions Airline Association
RPK
Revenue Passenger Kilometres
ESG
Environmental, Social and Governance
SAF
Sustainable Aviation Fuel
EU
European Union
SDG
Sustainable Development Goal
EU ETS
European Union Emissions Trading System
SeMS
Security Management System
EVG&D
Economic Value Generated and Distributed
SEP
Safety and Emergency Procedures
FAA
Federal Aviation Administration (United States)
SMS
Safety Management System
FCPA
(US) Foreign Corrupt Practices Act
SOx
Sulphur Oxides
FFS
Full Flight Simulator
STEM
Science, Technology, Engineering and Mathematics
Sustainability Report 72
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