CLIENT SERVICES DIRECTOR Candidate Information Pack
255,000 sqft of unsurpassed amenities, designed to BREEAM Outstanding and Fitwel certification. Space House sets the standard for the future of the workplace. Due to PC in Spring 2024, Space House will deliver prime Grade A offices sitting on an island site of nearly one acre.As striking today as it was upon its completion in 1968, Space House is meant for the movers-and-shakers, the progressive thinkers leading tomorrow. Savills are seeking a Client Services Director, a dynamic and experienced leader who will be an ambassador for Space House, who will form part of the leadership team responsible for the successful mobilisation and operational set-up of Space House. Working closely with the client and leading and motivating the internal team, they will build positive relationships with the building’s occupiers and anyone who steps foot inside one of the UK’s most premium office developments. The Client Services Director will help build and promote a brand which is unique, vibrant and aspirational, that reflects the corporate values of Space House, and be passionate about delivering first class customer service to it’s occupiers, ensuring that the building sets the standard for the future of the workplace. INTRODUCING SPACE HOUSE – A REIMAGINED ICON OF BRUTALIST ARCHITECTURE, RESTORED FOR THE FUTURE.
INTRO ABOUT SPACE HOUSE ABOUT SEAFORTH ABOUT SAVILLS THE ROLE HOW TO APPLY
Please read on to find out more about this opportunity.
THE BUILDING - A BRUTALIST ICON
Delivering a kerb to desk experiential journey for tenants, their employees, and their visitors. Designed to share a story of contemporary brutalism with state-of-the-art features delivering bright, generous, democratic space. Space House delivers 255,000 sq ft of prime Grade A offices sitting on an island site of nearly one acre. With extensive public realm and generous building setbacks, Space House enjoys bright space on every floor of its two exceptional buildings: the Tower and the Block. The first to third floors are connected by a sky bridge creating three large contiguous floors of c. 19,000 sq ft and featuring a garden terrace at level three.
SITE PLAN 2ND FLOOR OFFICE AREA
THE TOWER
The Tower provides 168,000 sq ft of offices over 17 stories with unobstructed 360-degree views from the top 10 floors including a spectacular rooftop terrace. Each 10,300 sq ft floor is column-free spanning 9.5m to the façade resulting in superior natural light. Sympathetically designed, bespoke energy-efficient chilled beams fit seamlessly into the unique existing radial ceiling coffers. A spacious, double-height lobby and reception sits at the base of the tower and is serviced by six high-speed lift.
THE BLOCK
CAFE / BAR FILLING STATION
THE TOWER
KEMBLE STREET
01. THE BUILDING 02. TECHNICAL 01. THE BUILDING
03. AMENITIES 04. RESPONSIBILITY 05. GETTING THERE 06. COVENT GARDEN 07. THE VISION 08. GALLERY 09. THE TEAM
CONTENTS
> BRUTALIST ICON
> SITE PLAN
> A REMARKABLE RESTORATION > THE TOWER
> TOWER VIEW
> THE BLOCK
> BLOCK VIEW
THE BLOCK
Founded in the UK in 1855, Savills is one of the world's leading property agents. Their experience and expertise spans the globe, with more than 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Savills provide high quality property management services across the board; from helping with everyday maintenance issues to working on marketing strategies, their team covers all the bases when it comes to managing commercial property, including retail, office and business space, leisure and industrial. Their vision is simple – to be the best forward-thinking provider of property management services in all markets, giving clients and end users the highest level of service at all times. Savills offer property management expertise across all areas of real estate, at every stage of the development life cycle. Adding value to assets is their primary focus, along with providing real insight and forward-thinking advice from their flexible team of global experts. Savills’ customer-first approach combined with an in-depth knowledge of property and a global presence enables us to deliver best-in-class property management services to clients, and to offer an enhanced experience for occupiers and visitors alike. SAVILLS PROPERTY MANAGEMENT
The Block comprises 58,000 sq ft of offices over 8 rectangular floors. The ground floor of 5,500 sq ft could be used as offices or restaurants with an additional 4,000 sq ft of ancillary space in the basement.The 8th floor roof terrace has been dedicated as a communal Club House. A beautiful and intimate lobby grants access to 8,000 sq ft of office floor plates which feel elegant, functional and luminous.
SEAFORTH LAND
Seaforth Land is a highly specialised office developer focused exclusively on Central London creative offices. At Seaforth, we work with exceptional partners to revitalise iconic buildings and realise inspiring schemes, with a focus on central London commercial real estate. We believe in great design, innovative thinking and creative execution as we seek to deliver welcoming environments that reflect the way people work now and into the future.
For more information go to seaforthland.com
THE ROLE
Financial • Establish and nurture a culture which allows the teams to take overall responsibility for the property, budgets and business objectives. • Forecast, set and manage the budgetary movements for service charge and non- rental revenue. • Manage resource within agreed financial parameters. Brand Enhancement • Uphold the brand personality, values and spirit throughout the team. • Help build and promote a brand which is unique, vibrant and aspirational, that reflects the corporate values of Space House • Work with the team to consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally. • Work with the client team to maximise positive exposure in both PR and all forms of media. • Understand and react to customer feedback and data from social media platforms. Occupiers • Oversee good relationships with all occupiers through operational support and delivery and be the primary contact for senior staff at site level. • Encourage occupier engagement and understand their business performance. • Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at Occupier Meetings. • Support occupier engagement with successful implementation of a Digital Layer ESG • Lead the delivery of ESG goals of the client and Savills • Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours
Communication • Ensure everyone understands the business objectives and the part they play by championing any necessary changes and acting as a role model at all times. • Work in conjunction with Savills Property Manager and Human Resources to recruit quality employees from a wide and diverse background as and when necessary. • Undertake pay and bonus reviews of onsite team in conjunction with the Asset & Property Management Team. • Lead and encourage the Senior Management Team to ensure the development of the team to meet business and personal objectives. Health and Safety and Security • Good awareness of the property Health & Safety Policy ensuring that it is communicated to all staff effectively. • Ensure the team achieve full compliance with the statutory legislation. • Ensure the team are responsible for developing a Health and Safety culture among the team, creating a safe place to work and shop. • Develop good relationships with the local authority, ensuring a collaborative culture towards any potential issues. Additional Responsibilities • Attend any training and development courses as necessary. • Adhere to all Company Policies and Procedures. • Undertake any other reasonable duties as required to meet the needs of the business. • Familiarise yourself with and comply with the company’s ‘Health & Safety’ procedures. • Undertake weekday and weekend duties as a member of the Senior Management on call rota. • Establish ways of operating more efficiently whilst maintaining and enhancing services.
Job Title:
Client Services Director
Department:
Savills Management Resources (“SMR”)
Site:
Space House, London
Reports to:
Head of Central London Offices
Responsible for:
Property, Engineering, ESG/ Community Managers
MAIN DUTIES Management and Leadership • Create and drive a strong multi-functional leadership team providing depth and resilience to the operation of the property. • Develop a business plan to be cascaded to all team members aligned to the values and aspirations of the client. • Direct and support the Senior Management Team • Ensure all team members receive exemplary levels of support, development & performance feedback. • Monitor metrics providing an objective view of our performance, identify shortcomings and address forthwith. Leadership and Best Practice Bring best practice from across the Savills business, Property Industry and aligned business sectors of our service building: PURPOSE OF THE ROLE The role will be to oversee the overall successful operation of Space House through strategic direction, management leadership and accountability.To represent and be the public face of the brand before, during and beyond launch the development.To have clear vision for place and our role in carrying out the principles of Space House long into the future.
• Working with the Savills RISE team to adopt our core principles of service delivery in a manner that aligns with the Property. • Implement continuous service improvements through the introduction of new initiatives, ideas & technology. • Champion the company policy within the area of Corporate Social Responsibility including Community Initiatives to ensure an integrated way of working by driving this ethos through the onsite teams. • Represent the property to outside agencies in the city, ensuring its profile is effectively maintained and developed. • Understand business linkages by having a broad and deep understanding of the office/ retail/leisure/ residential industry, the market place and issues relating to the city, politics & the environment in which it is located. • Find opportunities to continuously improve the property as a destination & successful asset.
Please contact Savills recruitment partner,The Management Recruitment Group, for a full role JD and duties.
HOW TO APPLY
For a confidential discussion to find out more about this opportunity, please contact the Savills’ appointed recruitment partners Matthew Evans or Emilia Fasano at The Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience for applying for the post. Applications should be sent to: matthew.evans@mrgglobal.com or emilia.fasano@mrgglobal.com
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