Cheltenham Racecourse Accessibility Guide 2026

ACCESSIBILITY GUIDE

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CONTENTS

WELCOME

ACCESSIBILITY MAP

4-5

CAR PARK MAP

6-7

WHO CAN HELP YOU

BOOKING INFORMATION & PERSONAL ASSISTANTS

ENCLOSURES

GETTING TO THE RACECOURSE

CAR PARKING

ACCESSIBLE BUGGY SERVICE

ENTRANCES

ACCESSIBLE TOILET FACILITIES

ACCESSIBLE VIEWING PLATFORMS

LIFTS

HEARING LOOP, ASSISTANCE DOGS & EVENT MOBILITY 24 FOOD LETTERS, SENSORY ROOM & SHORT TERM DISABILITIES 25

CHELTENHAM RACECOURSE VENUE ACCESS INFORMATION Cheltenham Racecourse is committed to ensuring that our venues are an easy and enjoyable experience for all to visit. To achieve this, we work towards achieving more than the minimum required by the Equalities Act (2010) and aim to ensure universal access.

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WELCOME

And there off… Welcome to Cheltenham Racecourse the home of jump racing. Set out in this guide is everything you need to assist you on making it a day to remember. Cheltenham Racecourse is located approximately 2 miles from Cheltenham Town Centre and can be accessed via private and public transport. Nothing feels like Cheltenham... the roar of the crowd, the commentary, live music and entertainment on our family fun days. There is a piece of Cheltenham for everyone to enjoy from the Grandstand seating, Membership areas to the Sensory Room and Childs Play. The course is set out over a variety of terrain and gradients including hardstanding, grass and gravelled areas. Due to the historic nature of some of our buildings, you may notice that some facilities are more modern than others but please ask the team if you need assistance

or call our racecourse team ahead of time. Accessibility Phone Number: 01242 472593 Membership Phone Number: 01242 537662 Email address: Cheltenham.Accessibility@thejockeyclub.co.uk Our Address: Cheltenham Racecourse, Evesham Road, Cheltenham, GL50 4SH

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ACCESSIBILITY MAP

ACCESSIBILI

THE PRINCESS ROYAL STAND

View

THE TRIPLE DECK

Viewing

THE ORCHARD

Viewing

THE COURTYARD

THE VILLAGE

Red Car Park

Red Coach Park & Pink Car Park 1,2,3

ENTRANCES

THE P

BEST MATE ENCLOSURE

THE GRANDSTAND

Best Mate Upper Best Mate Lower Tattersalls Upper Tattersalls The Centaur Hall of Fame North Owners & Trainers Partners

Ground floor between Dessert Orchid & Dawn Run – R Best Mate Pavilion

1 2 3 4 5 6 7 8 9

J K L M N

Bottom Hall of Fame Stairs - R E F The Winning Post Bar (Level 1) - R G The Home Straight Bar Foyer (Level 2) - R H Sovereign Lobby (Level 3) - R 2 Main Grandstand Boxes (Level 4) 3 Main Grandstand Boxes (Level 5) 6 The Mandarin 2 Opposite Tatts Sales Arena - VA 3 The Home Straight Bar Terrace (Level 2) - VA 4 Outside Mandarin Foyer - VA 5 Opposite Arkle Bar - VA

Level 1 between Dessert Orchid & Dawn Run 1

VIEWING

4 5

THE CENTAUR

TOILETS

Centuar Foyer - R B C Level 3 - Istabraq Bar - R

6 7 8

VIEWING

THE FESTIVAL BUILDING

Level 3 - Gold Cup Festival Foyer - R

See You Then Bar (Level 2)

TOILETS

*Please note the above map is an example for each raceday specific map scan the QR code to link you to our accessibility page on our website.

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IBILITY MAP

Purple Transport Hub

Purple Coach Park

Shuttle Buses

BEST MATE ENCLOSURE

Viewing

Taxi Rank

Pick Up & Drop O¥

Green Coach Park

THE GRANDSTAND

Viewing

ROYAL STAND

Viewing

THE CENTAUR

Viewing

THE FESTIVAL BUILDING

wing

Yellow Car Park

Viewing

Green Car Park 1 -5

Yellow Car Park

Blue Car Park

THE PRINCESS ROYAL STAND

THE VILLAGE

AND

Level -1 Toilets - R J

Horseshoe Pavilion Restaurant Owners’ & Trainers’ Tattersalls Pavilion The Green Room Next to The Lounge

Defibrillator First Aid

me Stairs - R Bar (Level 1) - R t Bar Foyer

K Vestey (Ground floor - 0) - R L Annual Members Bar (Level 1) - R M Big Bucks Champagne Bar (Level 1) - R N Cotswold Club Foyer (Level 2) - R

Q R AA

Pharmacy

Information points 1 2 Centaur Information Point Best Mate Information Point 3 Customer Service Hub 4 North Information Point 5 South Information Point

Level 3) - R

THE TRIPLE DECK Chez Roux Restaurant Final Fence Boxes Four Eighty Restaurant Stein’s Long Run Boxes THE COURTYARD The Courtyard

Boxes (Level 4) Boxes (Level 5)

4 Princess Royal Stand (Level 3) 5 Princess Royal Stand (Level 4)

T U V W X

TOILETS

6 Big Bucks Champange Bar (Level 1) - VA 7 Annual Members Bar (Level 1) - VA 8 Side of Parade Ring - VA

les Arena - VA t Bar Terrace

VIEWING

KEY

Foyer - VA r - VA

Accessible Viewing Area

VIEWING

Accessible Toilet Radar Key

THE ORCHARD The Orchard

Accessible Toilet

TOILETS

Event Mobility EM

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CAR PARK MAP

REDCOACH PARKING

PICK UP& DROP OFF POINT

RED

Best Mate

PICK UP& DROP OFF POINT

HORSE BOXES

PURPLE COACH PARKING

TAXIS

SHUTTLE BUSES & TRANSPORT HUB

*Please note the above map is an example for each raceday specific map scan the QR code to link you to our accessibility page on our website.

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CAR PARKS

NORTH ENTRANCE

HALL OF FAME ENTRANCE

SOUTH/CENTAUR ENTRANCE

BEST MATE ENTRANCE

NEW YEAR’S DAY AND THE NOVEMBER MEETING, CHELTENHAM FESTIVAL ONLY

CHELTENHAM FESTIVAL ONLY

THE NOVEMBER MEETING, CHELTENHAM FESTIVAL ONLY

CHELTENHAM FESTIVAL ONLY

PURPLE COACH PARKING

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WHO CAN HELP YOU

ENTRANCES Our entrance teams can help with any queries and are a welcoming face to greet you on arrival. CUSTOMER RELATIONS HUB & INFORMATION POINTS The Customer Relations Hub is our main information point onsite, other information points can be located on the map or via the app. It is located next to the onsite merchandise shop outside of The Mandarin. The Customer Relations Hub can assist with all customer queries directly on the day so please head there if you have any problems. Customer Relations team members are positioned at every entrance and Hall of Fame Reception.

Customer Relations Hub, located next to the onsite merchandise shop

ACCESSIBILITY TEAM We have a team of dedicated Accessibility Support Staff on site specifically to assist with your needs. On arrival they are located at entrances and throughout the day will be roaming the site. At the end of the day they will be on exit and located at the accessible buggy pick up points to ensure you get home safely. Look out for their pink tabards! They can also be reached on our dedicated accessibility phone line throughout the day – 01242 472593.

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RED COATS Located all around the racecourse are our friendly team of redcoats, they are here to help with any questions, if you need assistance or guidance. Look out for their red coats!

SECURITY Security are located at entrances, bars and various areas around the racecourse, they are here for your safety and to ensure you have a safe and enjoyable experience racing. Security are easily identifiable by their blue and yellow coats.

RACECOURSE APP

The Cheltenham Racecourse App can be downloaded on both Apple and Android devices and includes an Interactive Map, Digital Racecard and Mobile Ticketing. It is also key for receiving updates and news. Scan the QR code to find out how to download the app. Once downloaded scroll across the top options to Accessibility for all racecourse specific facilities. FIRST AID ROOM Our onsite first aid room is situated above the Pre-Parade Ring behind See You Then Bar & Terrace. For the Festival there is an additional first aid room for Best Mate enclosure. Please ask a member of staff if you need directions or are feeling unwell so they can alert the first aiders. PHARMACY We have a pharmacy located on site in front of the Trophy Room next to the Parade Ring which can help with basic medical and first aid needs. 9

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BOOKING INFORMATION & PERSONAL ASSISTANTS

BOOKING INFORMATION

Personal Assistant tickets can be purchased by emailing cheltenham.accessibility@ thejockeyclub.co.uk. If you would like to check that the venue can meet your specific access requirements, please read through the access information in this guide or on our website. If you have any further queries please email

cheltenham.accessibility@thejockeyclub.co.uk or call our Contact Centre for ticket queries on 03445 793003, available Monday to Friday 8am – 5pm. For more detailed information you can contact our racecourse accessibility phone line direct on 01242 472593. Our office hours are Monday to Friday 8:30 am to 5:00pm. Tickets can also be purchased in person from Hall of Fame reception during office hours. Personal Assistant tickets are not available on a raceday and must be applied for one week (five working days) in advance of the race meet. PERSONAL ASSISTANTS Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket at the same event for the person who is accompanying you as a personal assistant. The personal assistant must be able to provide you with appropriate assistance which might include: 1. Assisting you in moving around the racecourse. 2. Helping you evacuate the racecourse in the event of an emergency. 3. Accompanying/assisting you in using the racecourse toilets. 4. Assisting you in purchasing refreshments, food and using other services. Please note that the personal assistant admission policy does not apply to accessible person 17 and under as it is racecourse policy that all persons under the age of 17 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket. MEMBERSHIP Please reach out to our membership team on 01242 537662 if you have any questions regarding personal assistant memberships.

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BOOKING INFORMATION & PERSONAL ASSISTANTS

PERSONAL ASSISTANT TICKET CONDITIONS The complementary admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold. ELIGIBILITY The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, those who receive one of the following benefits are eligible to apply for a free personal assistant ticket: 1. Disability Living Allowance (DLA) 2. Attendance Allowance (AA) 3. Personal Independence Payment (PIP) 4. Armed Forces Independence Payment (AFIP) Additionally, people who are registered visually impaired are also eligible. Please note that in all cases, the racecourse reserves the right to decline to accept an application or to request additional evidence if, in the racecourse’s view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessible facilities and services available at the racecourse. WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED? To prove eligibility, you will need to provide the following in respect of one of the benefits referred to above: 1. A current copy of the awarding letter from DWP or statement confirming receipt of the allowance. 2. Photo ID which matches the details of the recipient of the above. Alternatively, if you are registered visually impaired then a photocopy of certification and matching photo ID is required. Please note that a blue badge is not accepted as evidence of eligibility. HOW TO APPLY? Applications (including all proofs) are to be made in writing to cheltenham.accessibility@thejockeyclub.co.uk, at least one week (five working days) in advance of the race meet. Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day. Tickets will be sent in advance by email or in the post, to the contact details on your original order.

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ENCLOSURES

MEMBERSHIP Our selection of Annual Memberships packages enable you to get the best out of being at Cheltenham Racecourse every race day. Members are considered the heart and soul of the Home of jump racing. Each offering provides Members with metal swing badge, a membership card allowing access to the racecourse, and access to exclusive membership bars and lounges. CLUB Club Enclosure is our most premium enclosure with access to all public areas. A Club ticket gets you entry to the widest selection of food and drink areas at Cheltenham, including all the pre booked restaurants. Club Enclosure is available for November Saturday and all 4 days of The Festival. CLUB/TATTS Club/Tatts Enclosure is a combination of both Club and Tattersalls Enclosures and is available for The Showcase, Friday and Sunday of The November Meeting, Christmas Meeting, New Years Day Meeting, Festival Trials Day, The April Meeting and Race Night. TATTERSALLS The perfect middle ground between Club and Best Mate Enclosure. A Tattersalls ticket gets you entry to a variety of food and drink areas. Available for November Saturday and all 4 days of The Festival. BEST MATE Positioned opposite side of the racecourse with no access to the Parade Ring, with its own Grandstand and food and drink facilities.

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GETTING TO THE RACECOURSE

There are multiple ways to access the course which are outlined over the following pages. We would always encourage those with mobility requirements to travel by car rather than any other transport method as the accessibility buggy service routes are limited and cannot visit the pick up/drop off which is located in Green car park for The November Meeting, New Years Day and The Festival. COACH SERVICES If you are planning to arrive by a private coach, mini bus or limo for Saturday of The November Meeting and/or The Festival you will be required to purchase a PVC parking pass through our website. Outside of these race days coach parking is free. Please note that the accessible buggy service cannot visit the red and green coach parks. BUSES The ‘D’ and ‘E’ buses run on all race days every 10 minutes to and from the Racecourse to Cheltenham Town Centre and Train Station. This operates from the Purple car park and there is a charge (cashless and card only service). TAXI Hackney Taxis are located in the taxi rank on the main drive. TRAIN The nearest train station is Cheltenham Spa Train Station which is located 2.4 miles away by car/taxi. DROP OFF & PICK UP The drop-off and pick up positions are a distance from the entrances and exits of the venue, so please bear this in mind when planning your visit. For The Showcase, Christmas Meeting, Festival Trials Day, April Meeting and Race Night pick up and drop off is located in the taxi rank. For The November Meeting, New Years Day and The Festival, the pick up and drop off point is located in Green car park across the road from the racecourse.

Please scan the QR code for our most up to date travel information.

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CAR PARKING

PUBLIC ACCESSIBLE PARKING The main parking area for Accessible Car Parking is Blue 2 which is located near to North Entrance, please follow directional signage on approach to the racecourse and instructions from the car parking stewards.

Public Accessible Blue Badge Parking located near North Entrance

Please ensure that on arrival to the racecourse, you display your blue badge clearly for the parking attendants to see. We strongly advise racegoers to arrive before gates open to secure a place in this reserved parking area as once it is full, blue badge holders will be parked in alternative locations. For the Saturday of The November Meeting and all four days of the Festival, you must purchase Public Car Parking. Bring both your Public car parking pass and blue badge to ensure stewards can park you in the best available location. The car parking pass provides access to the Public Parking area, and the Accessible Car Park operates on a first-come, first-served basis once full the stewards will park you in the next most convenient location. ANNUAL MEMBERS ACCESSIBLE PARKING The Annual Members Accessible Parking can be organised with our Membership Team, to book your Season excluding the Festival car parking pass call them on 01242 537662. Festival car parking spaces can be purchased in addition to your Membership if there is availability. The Annual Members blue badge holder bays are located in the yellow and blue car parks. Please follow the corresponding symbol and colour on your car parking label to either the Yellow (square) or Blue (diamond) car park. Please ensure that you have both your blue badge and car parking label on display when for the duration on your time on Course.

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ACCESSIBLE BUGGY SERVICE

An accessible buggy service runs on designated routes around the external perimeter of the racecourse enclosures, this service is free of charge. During peak arrival and exit times the buggy service will not be able to run over Centaur Bridge, on the Main drive or behind the Best Mate Enclosure due to the amount of foot traffic so please factor this into your planning as it may delay your journey. When taking the buggy on arrival, we advise arranging with the buggy driver the correct pick-up location for your return journey. North Buggy – this is a 6 seater buggy and runs from the accessible parking to North Entrance and Hall of Fame. South Buggy – this is a 6 seater buggy and runs from between Centaur and Best Mate Entrance to Purple car park. Please note the buggy service can not operate inside the racecourse enclosures, access large vehicle parking areas or cross the main road. If you require a buggy please wait at one of the designated pick up and drop off points on the map. The buggy’s run from 1 hour prior to gates opening to 1 hour post the last race . Alternatively please call our accessibility phone line on 01242 472593 ahead of time to arrange a buggy to pick you up and they will arrange this with the appropriate

buggy driver or direct you on where best to meet them. Please refer to the map in this guide on Pages 4 & 5 or the Racecourse App.

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ENTRANCES

HALL OF FAME Hall of Fame entrance is located opposite Yellow car park and is the entrance for Club, Club/Tatts, Tattersalls, Hospitality and Annual Members. On approach to the entrance bag search tables are located just outside the front of the doors, there is an accessible entrance queuing lane to provide an easier entrance on the right. Personal hand scanners are used for entry, detection dogs may also be present. This entrance provides easy access to the Main Grandstand including Home Straight Bar, Gold Cup, Crest, Sovereign, Insurance, Level 4 & 5 boxes, Panoramic and Centaur, which can all be accessed via lifts located in the Main Grandstand through Hall of Fame. The accessible buggy service runs to this entrance and is based here throughout the day as a main pick up and drop off location. The accessible buggy service runs from Hall of Fame Entrance to North Entrance and Public accessible car park.

Hall of Fame Entrance, Accessibility Lane to the right on entrance

CENTAUR Centaur entrance is located just off the main drive and is the busiest entrance for Club, Club/Tatts and Tattersalls ticket holders. This is one of our most popular entrances and provides easy access to Centaur. Bag search tables are located just outside of the doors, there is an accessible entrance queuing lane to provide an easier entrance on the left. Personal hand scanners and turnstiles are used on entry and detection dogs may be present. This entrance provides easy access to Centaur, Istabraq, the Main Grandstand (levels accessed via lifts), all ground level access to the racecourse and a direct route down to the Parade Ring, as well as access to the front of the Main Grandstand and Track. The accessible buggy service is unable to pick up from this entrance, the closest pick up point is from Upper Tattersals located to the right of Centaur Entrance. Please note the buggy service is unable to cross the Centaur bridge during peak arrival and exit.

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ENTRANCES

Centaur

LOWER & UPPER TATTERSALLS Lower & Upper Tattersalls entrances are located just down from Centaur entrance and is the entrance for Club, Club/Tatts and Tattersalls and provides access to the front of the Main Grandstand. Bag search tables are located just outside of the gates and there is an accessible queuing lane. Personal hand scanners and turnstiles are used on entry and detection dogs may be present. Please note Lower and Upper Tatts entrances are only open on busier race days. BEST MATE Best Mate entrance is located to the right of Centaur entrance and is the main entrance for Best Mate Enclosure. On approach to the entrance bag search tables are located out the front of the gates, there is an accessible queuing lane to provide easier entrance on the right, personal hand scanners and turnstiles are used on entry and detection dogs may be present. The accessible buggy service runs from Best Mate to Purple carpark for Best Mate Accessible Parking and Purple car park.

Best Mate Entrance, Accessibility Lane to the right on entrance

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ENTRANCES

BEST MATE UPPER Best Mate Upper entrance is located near Purple carpark, this entrance is only open for our bigger race days. On approach to the entrance bag search tables are located just out the front of the gates, hand scanners are used on entry and detection dogs maybe present. NORTH North entrance is located directly opposite Blue car park and is the entrance for Club, Club/Tatts, Tattersalls, Members, Owners, Trainers and Jockeys. On approach to the entrance bag search tables are located out the front of the doors, there is an accessible entrance queuing lane on the right, personal hand scanners and turnstiles are used on entry and detection dogs may be present. The entrance provides easy access to the Pre-Parade Ring, Parade Ring, Weighing Room, Tented Village and The Princess Royal Stand. The accessible buggy service runs from North Entrance to Hall of Fame and Public accessible car park.

RECOMMENDED ENTRANCES AND PARKING If parking in Public accessible car park it is recommended to use The North Entrance for entry, if you would like to use an alternative entrance you can take the accessible buggy from the pick-up point at North Entrance to Hall of Fame and enter through here. If you travel by coach or car and are parked in the Purple coach park or car park you can take the accessible buggy to Best Mate or Lower & Upper Tatts Entrance. This service won’t operate during peak arrival and exit times due to the volume of racegoers.

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ACCESSIBLE TOILET FACILITIES

All accessible toilets have clear signage near/on the relevant doors, if you have any difficulty locating an accessible toilet please ask a member of staff. All accessible toilets are fitted with a RADAR key lock system, if you do not own a RADAR key please ask a member of staff. Radar keys may be available from your closest bar, reception desk, entrance desk, Red Coat supervisor or Cheltenham Staff who will be able to open a radar key toilet upon request. Please see list below of Radar Key toilets and ambulant cubicle toilets. You can also refer to our Accessibility Map or racecourse app to find your nearest accessible toilet. We offer a service for customers to hire a blue radar key for a £5 refundable deposit. This is available at the Customer Services Hub, Information points/Entrance Desks and Reception. Toilets denoted with an R require a radar key.

For up to date race day locations refer to QR code on Page 4.

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ACCESSIBLE TOILET FACILITIES

AREA

LOCATION

FLOOR LEVEL

Main Foyer – R

Ground

Centaur

Istabraq – R

Level 3

Bottom of The Hall of Fame Stairs – R

Ground Level 1 Level 2 Level 3 Level 3 Level 4 Level 5 Level 2 Level 1 Level -1 Ground Level 1 Level 1 Level 2 Level 3

Winning Post Bar – R

Home Straight Bar Foyer - R

Sovereign Lobby – R

Gold Cup/Festival Foyer – R

Main Grandstand

Level 4 Boxes Level 5 Boxes

See You Then Bar

The Mandarin

Level -1 Toilets – R

Vestey Bar – R

Annual Members Bar – R

Princess Royal Stand

Big Buck’s Champagne Bar – R

Cotswold Club Foyer - R

Level 3 Boxes Level 4 Boxes

Level 4

Between Dawn Run and Desert Orchid bars – R

Best Mate

Ground

Additional temporary accessible toilets are installed for The Festival which can be located in the below areas: • Best Mate – inside Pavilion Bar • Horseshoe Pavilion Restaurant (Unisex toilet)

• The Green Room • North Car Park • Tattersalls Owners & Trainers Pavillion • Next to The Lounge • Chez Roux Restaurant • Final Fence Boxes • Four Eighty Restaurant • Stein’s

• Long Run Boxes • The Courtyard • The Orchard

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ACCESSIBLE VIEWING PLATFORMS

There are a number of accessible viewing areas available within the enclosures. These are operated on a first come first serve basis. Please ensure only you and your personal assistant access these, if you are with a large group, please be respectful of other customers that may need to use the accessible viewing platforms. CLUB ENCLOSURE • On level 1 of The Princess Royal Stand outside the Big Buck’s Champagne Bar and Annual Members. • On the Club Lawn overlooking the finishing straight outside Mandarin foyer.

Club Lawn

TATTERSALLS ENCLOSURE • Overlooking the finishing straight opposite the Sales Arena. • Level 2 Terrace outside the Home Straight Bar. • Opposite the Weighing Room overlooking the Parade Ring. • On the balcony of The Centaur with lowered rails.

Parade Ring

BEST MATE ENCLOSURE • Level 1 in the middle of the Best Mate grandstand.

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LIFTS AND RAMPS

Lifts are available throughout the Racecourse, these are located in the Main Grandstand, Princess Royal Stand, Best Mate, Cenatur and Tented Village during our larger race meetings. GRANDSTAND • 2 lifts which provide access to all 5 levels of the Main Grandstand, please note these are glass lifts.

• 1 lift in Centaur Foyer which has direct access to Istabraq. • 1 lift in Gold Cup Foyer which takes you down to See You Then Terrace. • 1 lift located in Mandarin Foyer with access from Parade Ring side. This lift provides access to Panoramic Restaurant, National Hunt, Hattons Grace and Private boxes on Level 4 & 5.

• 1 lift opposite Quevega on level 1 of the Main Grandstand, provides access to Level 2 Pretbury View, Level 3 Insurance Bar & National Hunt Rooms, Level 4 and Level 5 Private Boxes.

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LIFTS AND RAMPS

PRINCESS ROYAL STAND • 2 lifts located in The Princess Royal Stand Reception providing access to all floors.

BEST MATE • 1 lift located in Best Mate provides access to Level 1. PLATFORM LIFTS

• 1 platform lift from Mandarin doors to Level 1 Princess Royal Stand. • 1 platform lift from Golden Millar Bar on Level 2 of The Grandstand to Cresent Walkway which leads to See You Then Bar & Terrace or Princess Royal Stand.

RAMPS • From the Plaza near North Entrance a ramp to the Parade ring Viewing Area can be found on the right hand side of the bridge steps. • From the See You Then terrace upto the Crescent Walkway overlooking the Parade ring with access to the platform lift to Golden Miller.

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HEARING LOOPS There is an induction loop facility in the Gold Cup Restaurant, around the auditorium of The Centaur and across all floors of The Princess Royal Stand (near bars and the betting outlets). ASSISTANCE DOGS Assistance dogs are welcome to attend with their owners. We do suggest owners contact the racecourse in advance when booking your tickets so we can advise you on the expected attendance for your event date and the facilities available for yourself and your assistance dog. The Racecourse can also supply you with a signed letter to bring with you on the day to allow easier access for you and your assistance dog, but this is not mandatory. WHEELCHAIRS Please note the racecourse does not own and is not able to assist with wheelchair movement, all wheelchairs are to be pre hired through Event Mobility. EVENT MOBILITY

Through Event Mobility Charitable Trust you can book electric scooters and manual wheelchairs for accessible, elderly and mobility impaired visitors to Cheltenham.

Event Mobility are located in a clearly labelled marquee outside of North Entrance. All scooter and wheelchair hire must be pre-booked ahead of your arrival at Cheltenham as this service often gets fully booked. To reserve an electric scooter or manual wheelchair in advance you can book online at www.eventmobility.org.uk , print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you. When booking in advance if you require your scooter/wheelchair to be dropped at a different location for you to collect please advise the Event Mobility team and they will be able to assist you. For further information please visit www.eventmobility.org.uk , email info@eventmobility.org.uk or contact the office on 01386 72539 please book early to avoid disappointment.

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FOOD LETTERS If you have a specific dietary requirement, please contact our Racecourse Reception and they will be able to advise you if we can cater for your requirement from one of our food outlets on site. If you have concerns or need to bring in your own dietary specific food or medication, we can supply you with a signed permission letter applied for 5 days in advance of the race meeting, which you will need to print and bring with you on the day. You will need to present this letter at the bag search area on entry. SENSORY ROOM Our sensory room is located in Box 4037 in the Main Grandstand and is open on all racedays excluding The Festival . The sensory room has been specially designed to provide comfort to people who have heightened sensory processing, which can include autism, if you require any more information on this please email cheltenham.accessibility@ thejockeyclub.co.uk or call our Accessibility number on: 01242 472593. There is no access to this facility from Best Mate.

SHORT TERM DISABILITIES Customer’s experiencing short term restrictions who have specific requirements are encouraged to contact our Accessibility number on: 01242 472593. CHILDS PLAY Child’s Play is specially designed area for the Racecourses youngest fans located in the Centaur building across from the Sales Arena. Designed for pre-school aged children, here you will find a quiet space to feed your baby, change a nappy and even heat up bottles. There are toys available to keep siblings entertained. Please note this is an accompanied facility only and children cannot be left. There is no access to this facility from Best Mate.

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