BOOKING INFORMATION & PERSONAL ASSISTANTS
BOOKING INFORMATION
Personal Assistant tickets can be purchased by emailing cheltenham.accessibility@ thejockeyclub.co.uk. If you would like to check that the venue can meet your specific access requirements, please read through the access information in this guide or on our website. If you have any further queries please email
cheltenham.accessibility@thejockeyclub.co.uk or call our Contact Centre for ticket queries on 03445 793003, available Monday to Friday 8am – 5pm. For more detailed information you can contact our racecourse accessibility phone line direct on 01242 472593. Our office hours are Monday to Friday 8:30 am to 5:00pm. Tickets can also be purchased in person from Hall of Fame reception during office hours. Personal Assistant tickets are not available on a raceday and must be applied for one week (five working days) in advance of the race meet. PERSONAL ASSISTANTS Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket at the same event for the person who is accompanying you as a personal assistant. The personal assistant must be able to provide you with appropriate assistance which might include: 1. Assisting you in moving around the racecourse. 2. Helping you evacuate the racecourse in the event of an emergency. 3. Accompanying/assisting you in using the racecourse toilets. 4. Assisting you in purchasing refreshments, food and using other services. Please note that the personal assistant admission policy does not apply to accessible person 17 and under as it is racecourse policy that all persons under the age of 17 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket. MEMBERSHIP Please reach out to our membership team on 01242 537662 if you have any questions regarding personal assistant memberships.
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