BOOKING INFORMATION & PERSONAL ASSISTANTS
PERSONAL ASSISTANT TICKET CONDITIONS The complementary admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold. ELIGIBILITY The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, those who receive one of the following benefits are eligible to apply for a free personal assistant ticket: 1. Disability Living Allowance (DLA) 2. Attendance Allowance (AA) 3. Personal Independence Payment (PIP) 4. Armed Forces Independence Payment (AFIP) Additionally, people who are registered visually impaired are also eligible. Please note that in all cases, the racecourse reserves the right to decline to accept an application or to request additional evidence if, in the racecourse’s view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessible facilities and services available at the racecourse. WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED? To prove eligibility, you will need to provide the following in respect of one of the benefits referred to above: 1. A current copy of the awarding letter from DWP or statement confirming receipt of the allowance. 2. Photo ID which matches the details of the recipient of the above. Alternatively, if you are registered visually impaired then a photocopy of certification and matching photo ID is required. Please note that a blue badge is not accepted as evidence of eligibility. HOW TO APPLY? Applications (including all proofs) are to be made in writing to cheltenham.accessibility@thejockeyclub.co.uk, at least one week (five working days) in advance of the race meet. Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day. Tickets will be sent in advance by email or in the post, to the contact details on your original order.
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