WHO CAN HELP YOU
ENTRANCES Our entrance teams can help with any queries and are a welcoming face to greet you on arrival. CUSTOMER RELATIONS HUB & INFORMATION POINTS The Customer Relations Hub is our main information point onsite, other information points can be located on the map or via the app. It is located next to the onsite merchandise shop outside of The Mandarin. The Customer Relations Hub can assist with all customer queries directly on the day so please head there if you have any problems. Customer Relations team members are positioned at every entrance and Hall of Fame Reception.
Customer Relations Hub, located next to the onsite merchandise shop
ACCESSIBILITY TEAM We have a team of dedicated Accessibility Support Staff on site specifically to assist with your needs. On arrival they are located at entrances and throughout the day will be roaming the site. At the end of the day they will be on exit and located at the accessible buggy pick up points to ensure you get home safely. Look out for their pink tabards! They can also be reached on our dedicated accessibility phone line throughout the day – 01242 472593.
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