Managing your Team | Member Invitation FAQs
Managing your Team | Member Invitation FAQs
The invitation link for my team member has expired. What should I do?
Q:
Q:
What should I do if a team member already has an active ELITE Single subscription, but I want to add them to the team?
A:
A:
If a team member tells you their invitation link expired, no worries! First, check the Members page to see if they’re listed as a member. If they are, just let them know they’re all set to log in and their ELITE Team access is active. If you don’t see them listed, simply click on the “ Resend Invites ” next to Pending Invites.
If you or any associate purchased an individual membership in the last 30 days , we’re more than happy to offer a prorated refund. Reach out to us directly, and we’ll sort out the refund for them! Even if they are not eligible for a refund, you can still add the individual to your team. Accepting the invitation will add the member to your team. We recommend that, before joining, the member cancels the auto-renewal for their ELITE Single subscription to avoid being charged again for their separate membership.
This will bring you to the Pending Invitation(s) page where you can easily resend the invitation.
Q:
Can I cancel a “pending” email invitation that hasn’t been accepted?
A:
If the email invitation is still marked as “pending,” feel free to cancel it by hitting the Cancel button on the Pending Invitations page. This will free up a seat so you can invite another member to join the team!
18 | VETgirl Team Organizer Guide
VETgirl Team Organizer Guide | 19
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