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Improve MetroPlusHealth and NYC Health + Hospitals patient satisfaction scores to make it the best health insurance plan/provider partnership for low income New Yorkers. Why this is important
A partnership between the city’s public health system and the city’s insurance plan is simply the best, most efficient way to take care of our communities and our employees. Our patients who are insured by MetroPlusHealth have less paperwork, and get better wrap-around social services. It’s also generous and affordable health insurance coverage that is available for you, our staff.
How we will do it Together, NYC Health + Hospitals and MetroPlusHealth will focus on technology that will improve appointment availability, reduce wait times, streamline administrative processes,
and improve communication. How we will measure success:
We will measure how easy it is for NYC Health + Hospitals patients and MetroPlus Health members to access care and use their health plan benefits. Everything from of the ease of using the contact center, to the number of MetroPlus Virtual ExpressCare visits, to how much paperwork patients and members need to do all plays a role in customer satisfaction. Ultimately, all that work will show up in our customer loyalty scores, our number of MetroplusHealth members, and our state quality rankings.” Increase full-time permanent job opportunities for nurses. Why this is important Our staff nurses, and the care they give our patients and communities every single day, are a defining feature of who we are. COVID-19 was hard on our nursing staff and now we need to build it back with more full time, permanent jobs. How we will do it We are investing in and developing new strategies to recruit, hire and retain full time nurses. We are also working hard with the city to ensure fair pay through the
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collective bargaining process. How we will measure success
By 2028 our goal is to hire at least 1000 new full time Staff Nurses to be employed throughout our entire health system. Success will depend on the outcome of our collective bargaining.
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