Training systems
Instructor Qualification Training Standard / V2 10032026
intent behind them. It requires being an active participant in the communication process.
Active listening techniques include:
1) being fully present in the conversation
2) showing interest by practising good eye contact
3) noticing (and using) non-verbal cues
4) asking open ended questions to encourage further responses
5) paraphrasing and reflecting back what has been said
6) listening to understand rather than to respond
7) withholding judgment and advice
8) clarifying unclear points
9) summarising the facts
10) verbalising emotions
Adult Learning Principles
Compared to learning theories on children or young learners, adult learning theories can positively impact adult learning experiences both in the training situation and on the job
The following characteristics of adult learners are relevant:
1) Adults are individuals with knowledge, skills, resources, history, (life) experience, ideas and a stable self-image – which needs to be considered 2) Adults need to know why they have to learn something - they should want to learn indicating adults’ need for intrinsic motivation 3) Adults are motivated by relevance, a solution-oriented approach and real-life application. In that sense adults have a functional approach to learning – it should make sense enabling the learner to see the direct application and benefits of what is to be learned, addressing the "What's in it for me?" 4) Adults see themselves as independent individuals and self-directed learners who take responsibility for their own decisions and learn best by building on their experiences (experiential learning) 5) Adult learners will take as much responsibility for their learning process as they are interested in, provided they are able and permitted to do so (compared to if others take that responsibility for them e.g. the instructor)
Global Wind Organisation / www.globalwindsafety.org
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