Improving Member Satisfaction and Care Quality Member experience is shaped by the everyday moments in your practice, from how quickly patients can get an appointment to how clearly next steps are explained. The tips below highlight simple, practical actions that can help improve satisfaction and • Consider open scheduling • If you ofer telehealth services, let your patients know how to schedule a visit Coordination • Designate ofce staf to help patients manage their care and get records • Use plain language when speaking to patients • Encourage patients to ask questions • Explain test results and review patients’ prescriptions Health Education • Speak with patients about key health topics, such as getting a fu shot and quitting smoking • Provide takeaway educational resources • Remind patients many preventive services have no cost-sharing support better care quality. Getting Needed Care
Support Your Patients in Managing Diabetes The Centers for Disease Control and Prevention (CDC) recommends providers consult the latest Clinical Guidance for Diabetes to ensure patients receive timely, equitable, and high-quality care. This document ofers the latest guidelines for screenings and management for diabetes, cardiovascular disease, and chronic kidney
disease. You can make a diference in diabetes management, primarily by confrming a diagnosis in at-risk patients, acting rapidly to adopt a treatment plan, and supporting patients for ongoing follow-up. A diabetes management plan might include: • Eye exams (EED)/A1c Control (HBD)/Medication Adherence • Participation in a CDC-recognized diabetes prevention lifestyle change • Loss of small amounts of weight (5 to 7 percent of total body weight) • Adoption of healthy food choices • Promotion of physical activity
Spring 2026 Fidelis Care Provider Bulletin pg. 2
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