• Together with the Director of Performance and Improvement lead the transformation of operational services through implementing “The Essentia Way” operational service standards driven through excellence in staff engagement and the use of performance data to drive improvement and compliance. • Ensure that change plans are translated into embedded working practices which improve outcomes, support the delivery of services and achieve demonstrable value for money. • Focus direct reports on performance and outcomes, ensuring that performance standards are achieved and instilled via a culture of continuous improvement, safety, innovation and value for money. • Ensure, through direct reports and their teams, that Essentia operates safely, manages risk and delivers against all key performance targets for both the Trust and external clients and partners. • Embed a culture in which decisions are delegated to as near to where the service is delivered as possible. • Support and develop service and site teams to take greater ownership and accountability for their services and management of people and resources to improve them, their productivity and above all improve the patient experience. • Oversee and participate in the organisation’s operational duty rota, leading by example and ensuring that operational team colleagues also participate. • Work with the Chief Operating Officer of Guy’s and St Thomas’ to ensure that Trust service agreements and standards are delivered and reported upon. • Work with the Chief Nurse and her office to ensure Essentia front-line staff remain integral members of the clinical teams and contribute positively to high-quality patient experience, safety and infection control. • Ensure robust employee engagement arrangements are in place including the preparation and analysis of annual staff survey to inform areas that require improvement through the Essentia Way programme. Financial Management • Maximise the income achieved by Operational teams, while controlling expenditure and ensure that the individual services are financially viable, meet agreed budgets and cost saving targets. • Develop and deliver against a business and financial plan for operational services that differentiates between services that require investment, cost reduction or maintaining. • Manage the client site service structure to embed a culture of autonomy and accountability for costs in the delivery of operational services, including a robust system of earned autonomy. • Be accountable for the financial performance of all Essentia operational areas against plan and actively forecast potential variations to budget.
THE ROLE CONTINUED
Key Relationships • Essentia executive colleagues • Trust Chief Operating Officer and Directors of Operations • Trust Chief and Deputy Chief Nurse • Other Trust executives and clinical directors including SBU leadership teams • Senior stakeholders in clients, external partners and suppliers
Role Dimensions Essentia Operations Budget: Turnover £90m Essentia Operations Employees: Approx 1,700 employees
KEY RESPONSIBILITIES
Operational Management and Service Delivery • Formulate business plans for short, medium and long term configuration of operational services across Essentia and lead on the delivery of those plans. This would include the move towards the Trust operating on a consistent service basis every day of the week. • Strategically develop and manage the delivery of non-clinical support services to Guys and St Thomas’ Hospital NHS Foundation Trust, ICS partner organisations, and other external clients and partners whilst driving up the quality of services provided within financial constraints, maintaining and building on high standard and responsive services. Ensure transparency of costs to all customers for services delivered. • Create clear lines of accountability for service provision and performance and set clear and measurable objectives for operations, in terms of financial, quality, safety and service targets.
Candidate Brochure 16
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Director of Operations
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