You should also provide the hotel fax number to the TA contact for all documents to be faxed daily for ease of access for the Front Desk. Room Assignments Have a list of the designated crew rooms posted at the Front Desk. It is best practice for Night Audit to assign room numbers to designated crew rooms and add crew names from the sign-in sheet first thing in the morning. Room assignments should have arrival and departure times taken into consideration. This will ensure that Housekeeping has room numbers while assigning boards in the morning for priority cleaning. Check-In Process Proper crew rest is essential and there are minimum rest requirements set by the FAA. The FAA minimum rest clock starts when the crew member room door closes after check-in. The front desk should have all rooms pre-keyed prior to crew arrival. Ensure key expiration time matches any late departures. Best practice is to check-in crew rooms prior to pick-up to send keys and sign-in sheet with the shuttle driver for distribution at check-in. This will allow pilots to bypass any lines at the front desk and expedite their check-in process. Whether the pilots are checked in prior to arriving to the hotel or once they arrive, the driver or front desk agent should make a point to mention the following points: 1. Scheduled departure time. 2. F&B hours of operations and any F&B discounts or offerings that may be available per contract. 3. Any restaurants within walking distance. 4. Request a cell phone number for Kipsu Welcome Message specifically created for crews. 5. Offer wake-up call. Example of Kipu Crew Welcome Message:
Flight Crews.pdf
Made with FlippingBook. PDF to flipbook with ease