Professional Services roles Taught Programmes
Undergraduate Programmes The Undergraduate Programme team supports more than 2,000 WBS students from pre-arrival through to graduation, in addition to over 2,500 non-WBS, joint degree, and exchange students. The team is split into four sub-teams: ■ Student Experience and Engagement. Responsibilities include student voice, pastoral care (including mitigating circumstances, extensions and wellbeing checks), personal tutoring, community building, induction and returner activity, widening participation and student communications ■ Student Service are the frontline team which supports students with a range of day-to-day queries about their degree, and they are often the first point of contact for any non-academic related matters. They deliver a range of student- facing activities, such as timetabling, module applications, course transfers, and seminar changes ■ International and Placements offer tailored guidance to students undertaking a study abroad and/or work in industry placement as part of their degree. The team are also responsible for inbound exchange admissions, and marketing and relationship management of international university exchange partnerships ■ Quality and Operations are responsible for developing, operationalising, and quality control of all undergraduate modules and courses. Their responsibilities include setting up assessments, management of marks, exam board and progression, module and course approvals, student complaints, group work support and attendance monitoring.
London (The Shard) The team at The Shard collaborate to facilitate the highest standards of service, creating an outstanding experience for students, faculty, and stakeholders across our London programmes. At the core of their operations, the London Programme team plays a pivotal frontline role, working closely with academics, WBS sections, the wider University, and external stakeholders to ensure the seamless and successful delivery of our London courses. They oversee the programmes and offer comprehensive support throughout the student journey, from pre-enrolment and induction to graduation. Additionally, they facilitate co-curricular activities designed to enrich the student experience. Complementing this, the London Operations, Front of House, and Events team ensures the smooth day-to-day running of the campus while delivering a high-quality experience for students, faculty, and guests. As the first point of contact for students on non-academic matters, they handle meeting room requests, event bookings, and general inquiries. They also work closely with The Shard’s management team and liaise with third-party vendors to coordinate essential services and manage the logistical complexities of operating within a high- profile venue. In addition to campus operations, the team plays a key role in organising and supporting a wide range of events, including open evenings, recruitment activities, professional networking sessions, board meetings and more.
Master’s Programmes The Master’s Programme team is a frontline team, working closely with academics, other WBS sections, the wider University and external stakeholders to ensure our MSc and MBA courses run smoothly and successfully. The team are responsible for running more than 15 courses which span full-time, part- time, face-to-face and online courses. They also collaborate closely with The Shard programme team to manage delivery of the MBA courses which are delivered in London. As well as course management, the team provide support for approximately 3,600 postgraduate students who are studying an MSc or MBA. This includes: ■ Academically, with submitting assignments, module choices and progression ■ Providing advice about university regulations, services and processes ■ Guidance and signposting on personal/ pastoral matters ■ Representing students at the Board of Examiners and Mitigating Circumstances Panels ■ Organising co- and extra-curricular events, social gatherings and trips. The Programme team is split into smaller sub-teams who are each responsible for a group of courses. There is also a central process sub-team who support the operations, development, quality and student experience across the Master’s portfolio.
We have a large portfolio of taught programmes that form a central component in our vision to be Europe’s leading university- based business school. Each of our taught programmes has a dedicated team who manage its strategy and operation, delivering the best possible educational experience for our students.
What makes my role interesting is its breadth and variety; in the master’s portfolio we have full-time, part-time, and distance learning students, from all over the world. I also get to work with a wide range of colleagues in WBS and the wider University. It’s so rewarding seeing students graduate, and it’s exciting when we launch new courses and watch them develop and evolve.” Louise Bullock
Operations Director, Master’s Programmes
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wbs.ac.uk
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Working at WBS
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