08121425 Master Surveillance - Level I Book

3/28/25

Communications

† Verbal Communication includes intrapersonal, interpersonal and public † Underlying elements of speech † Aspects of non-verbal communication † Gestures, posture, expressions and touch

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Surveillance Level I

17

Communications

† ALWAYS documented. † Always professional and unbiased. † State facts not opinions or speculations.

† Accuracy is critical; more important than efficiency. † Continuity might not seem important, until it is. † Adhere to department formats and/or scripts. † Phone & radio voice should always be the same. † People and locations need to be identified correctly and clearly in written reports.

† Remember that we regulate, not supervise. † Giving advice to casino/floor personnel compromises your objectivity.

Surveillance Level I

18

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