3/28/25
STAFFING & SCHEDULING Rooms are usually required to be staffed at all times Supervision must be provided as needed be agent(s) with authority equal or greater than those being supervised Standards for number of agents on duty vary
Surveillance Level I
9
Pre-shift Preparation
Head-check, heart-check EDC items: GL, keys, passwords, supplies, etc. Clock in on time, with time Briefing Take control of station – activate/test systems Video check Review shift/incident reports Ready to begin shift!
Surveillance Level I
10
5
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