08121425 Master Surveillance - Level I Book

3/28/25

• Department head: Director or Manager • Department 2 nd in charge • Possibly shift supervisors or shift leads • Usually adequate Surveillance agents/officers on the team • Technical services, possible but normally 1 or 2 people • Funding is adequate, but the department has to be aware of inventory and funding limits

Structure: Medium Properties (on average)

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• Department head: Maybe a manager, Executive Director/Compliance Manager, or maybe the head of the regulatory body, or Casino management • Department Lead may be the 2 nd in charge: many times, the team member who has the most time in the department • Surveillance agent/officers staffing levels struggle • Technical services: it’s usually outsourced (if funding permits) or the individual on the team who is most technically savvy is the tech by default • Funding is very limited

Structure: Small Properties (on average)

10

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