$20 million savings — surf right to the bottom line How smart data platforms, offshoring, better training, telephony, CRM, and an omnichannel strategy delivered more than $20 million savings
$4.2M Tiered customer data platform
$1.6M CRM
Cost-efficient CRM implementation; enhanced knowledgebase; co-browse and chat
The CDP we built replaced a pricey platform; upgrade improved reporting; enhanced IVR, call flow, self service
$449K Licensing Transition to a regional approach reduced licensing costs
$11.5M Offshore
Skilled teams assist with sales triage for inbound queue and broker support
$2.2M Training
$260K Telephony
New curriculum cut training time, accelerated speed to proficiency; AI-enhanced bots delivered real-time, personalized coaching
Per-minute cost for inbound calls slashed 50% by changing carriers
4 | High water mark for healthcare
ttec.com | 5
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