Everything but the Food. ®
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• Leading Distributor of Foodservice Equipment & Supplies • Financially Secure • 7 Nationwide Full-Service Distribution Centers: ■ Chicago ■ Philadelphia ■ Atlanta ■ Miami ■ Dallas ■ Los Angeles ■ Seattle • Over 1.3 Million Square Feet of Warehouse Space • Over 12,000 In-Stock Products • Fully Integrated Operating Platform • 100+ Trucks in our Fleet • 1000+ Associates • 300+ Tenured Sales Professionals • 24/7 Online Ordering WE GET YOU WHAT YOU NEED WHEN YOU NEED IT! HERE FOR YOU SINCE 1921…
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DON IS… EVERYTHING BUT THE FOOD ® .
We not only supply your business, we care about your business. That’s why it’s our mission to provide you with products you can rely on, outstanding service you deserve and solutions that work for you, even during challenging times.
• Furniture & Linens • Towels & Tissue • Personal Protective Equipment (PPE) • Bar Supplies • Apparel • And more…
• Disposables & Packaging • Equipment • Cleaning & Janitorial • Kitchen & Smallwares • Tabletop • Buffet
We service everything from independent restaurants and national chains to healthcare, hotels, hospitality, country clubs, schools, government institutions, foodservice management facilities and much, much more.
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ONE COMPANY. ONE MISSION. ONE OPERATING STRATEGY. Integration is just one of our many strengths here at Edward Don & Company. In addition to being a fully integrated national distributor, our transportation and warehouse operations make us stand out in more than one way:
• Single operating platform that provides the same product information in every distribution center
• Scheduled deliveries so there are no surprises or interruptions to your business
• Latest barcode and radio frequency technology to ensure that orders are picked quickly and accurately
• Visibility to tracking and delivery confirmation
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WE DON’T JUST TALK. WE LISTEN.
We firmly believe that having high quality products in stock is important. However, we also believe that having the right products for your business needs is equally important. That’s why Edward Don & Company takes pride in its sales force. Our team of experienced Sales Representatives brings a wealth of industry knowledge to your table along with a consultative approach to help you formulate a
strategy that makes sense for your business. In addition, we know that your business can move at a fast pace. Whether it’s new openings, last minute orders or product data, our Sales team can get you the information you need in real-time so you can keep up with the needs and demands of your business.
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Let’s be honest – all the products in the world won’t make a difference without customers to buy them. Edward Don & Company knows that a loyal and growing customer base is the lifeblood of any successful business and we take that responsibility to our customers seriously. To back up our high quality products, our Customer Care team provides other benefits for your business: • Dedicated Customer Care Representatives available to help you find solutions that work for your business • Assistance with any questions you might have, whether they’re about billing, ordering, new items or any other concerns Along with our Customer Care team, our Account Management programs provide you with additional advantages: • A dedicated point of contact to help you find sensible solutions that work for your corporate office as well as individual units • Monthly updates, business reviews and customized reports specifically tailored to your needs • Development and promotion of rewarding partnerships with core vendors YOUR FOCUS IS YOUR CUSTOMERS. SO IS OURS.
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At Edward Don & Company, we understand that value means more than just dollars and cents. We believe that true success lies in bringing value to our customers by building trust in our brand and standing out above the rest. THE BEST PRODUCTS. THE BEST SERVICE. THE BEST VALUE.
With our Value Added Services team, you’ll enjoy a number of benefits:
• Coordination of openings, rollouts and limited time offers (LTOs)
• Consolidation of stock and non-stock items on opening orders and LTOs
• Support with planning and project coordination
• Dedicated Coordinator to monitor the process from order receipt to delivery
• Consistent procedures backed up by complete documentation every step of the way
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DON.COM We get it – things happen. Whether you’ve had an equipment breakdown, a large last minute reservation or are just looking to cut down on paper, we’re here to help with don.com. Along with 24/7 access to online products and ordering, you’ll enjoy several other advantages:
• Robust ordering tool and information source from any technology • Customize a favorites list for quick reordering
• Custom order guides are available • Optional “ Order Approval ” mode • Confirmation of order and delivery day
• Quick access to your order history and invoices • Images help locate products and item numbers
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The saying goes, “a chain is only as strong as its weakest link.” We take this to heart at Edward Don & Company, which is why we only work with the best suppliers in the industry. We have a globally-sourced product selection from the industry’s leading suppliers in order to provide you with items that you can depend on to keep your business running efficiently. With over 12,000 products in stock, we are confident that you will find exactly what you are looking for and if there’s something we don’t have, don’t worry. We will get you what you need when you need it. TO BE THE BEST, YOU HAVE TO WORK WITH THE BEST.
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FROM INSPIRATION TO INSTALLATION. FOODSERVICE EQUIPMENT DIVISION (FED) When it comes to new kitchen planning, construction, remodeling and replacement equipment, Edward Don & Company’s Foodservice Equipment Division (FED) can manage the process from start to finish. Beginning with your concept and continuing through completion, we collaborate with you to see your vision realized. From quick service and fast casual to schools, universities, airports and governmental facilities, our experience can be put to work for you in a way that best suits your business needs.
PLANNING Whether it’s brand new construction or remodeling, we’ll work with you on designing kitchen and bar areas that work for your needs and within your budget.
PROCUREMENT We’ll provide clear procurement details through our AutoQuote and SAP processes, including order, shipment and delivery tracking.
CONSOLIDATION Our comprehensive warehouse receiving process and physical carton inspection procedures will put your mind at ease so you can focus on your business.
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INSTALLATION From start to finish, we will work with the General Contractor and Subcontractor during construction, coordinate delivery, supervise the installation of your equipment and walk through each step so you’ll know exactly what to do when the time comes to open your doors.
POST-INSTALLATION We won’t just get you on your feet, we’ll help you stay on your feet. We’ll do a full equipment startup and demonstration for your staff as well as provide you with equipment manuals, warranty information and service contacts. In addition, we’ll conduct a post- installation review in order to help you identify ongoing improvement opportunities for the future.
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Just like you, we pride ourselves on providing high quality in everything from our products to our services and believe that quality should be a standard instead of a luxury. That’s why we make sure that our products are competitively priced and available to you whenever you need them while providing the outstanding service you deserve. With a trusted name, expertise and innovation, we’ll work together towards a brighter future, even during challenging times. Let our strength be your support, let our resources be your solutions. Because when you’re a DON customer, your success is our success. QUALITY ISN’T JUST OUR MOTTO, IT’S OUR BRAND.
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MISSION Be the Premier National Distributor of Equipment and Supplies to the Foodservice and Hospitality Industries.
VISION DON provides the best: Service in the Industry Products in the Industry People in the Industry Technology in the Industry
VALUES Integrity Honesty Partnerships Family
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Everything but the Food. ®
9801 Adam Don Parkway | Woodridge, IL 60517 | don.com | 800.777.4DON
©2021 Edward Don & Company
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