YOU SPOKE, WE LISTENED
MEMBERSHIP EXPERIENCE PROGRAM ROLLOUT BEGINS IN APEGA’S CENTENNIAL YEAR
THE DETAILS Through MEx, we’re redesigning our digital presence to serve you better. During 2020, we’ll be: • making changes to better protect your personal and company account information • merging functions of the existing member and company self-service sites into a single portal • developing dashboards that provide a visual summary of important information and activities • initiating notifications that help members and permit holders understand their regulatory obligations and how to keep compliant • moving all invoices, payments, and receipts online for members and permit holders As we progress, we’ll be checking in with members and permit holders to ensure we’re meeting your needs and expectations. We’ll also be looking for feedback throughout the process, so we encourage you to look for MEx updates throughout the new year. We look forward to continuing to improve your expe- rience as a member into our next century of service.
More than a year ago, we asked members and permit holders how we could improve the way we serve our membership. Some 7,700 responses later, we were able to start creating better and more consistent ways to interact with you. Based on the feedback we received, you’ll start seeing improvements in 2020, APEGA’s centennial year. And we’ll keep you updated throughout the year on how we’re progressing. WHAT WE HEARD You told us that you want modern, online services that are fast, easy to use, and visually appealing. You asked to see and manage all your member and permit holder information in one place. You requested more control over the personal and company data APEGA collects. And you said you want personalized notifications to help you manage your regulatory obligations. This high-quality experience we build should be the same, you said, whether you’re working in the office, from home, or from the road. We heard you, and your comments have become a force for change called the Membership Experience (MEx) Program.
14 | PEG WINTER 2019
WINTER 2019 PEG | 15
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