The Role
• Review and develop strategic decision making built on supplier-fed MI and Insight. • Manage the key customer relationships with the Service Directorates and ensure that the improvement in NPS targets is achieved, year after year. • Work closely with the four L&P shared service functions to develop and implement the key tasks in: Climate Change, Energy and Sustainability; Health & Safety; Contracts & Commercial; and Finance functions, ensuring the outcomes required in management of the Hard, Soft and Forward Maintenance projects are delivered. • Ensure that energy is procured effectively and at lowest cost/maximum flexibility in line with the agreed SCC strategy, and, working closely with the Council’s Greener Futures team, develop the annual proposals to reduce energy/CO2 emissions though replacement and improvement of plant, equipment and fabric in line with the Life Cycle and Condition Survey Forward Maintenance strategy. • Ensuring that Climate Change is at the strategic heart of everything we do in FM and Forward Maintenance delivery, focus on implementing the strategy and deliver improvements annually. • Target 100% Statutory Compliance through suppliers. • Develop and manage the contracts and financial performance through the Commercial team, driving performance through the Operational and Key Performance KPIs. Agree the service credits and incentives payable to the suppliers on a quarterly and annual basis. • Agree the Continual Improvement targets for suppliers and the in-house team annually, and measure performance through ever increasing stretch target KPIs. • Support the Strategic Asset Managers in the development of L&P total costs of occupation strategic business cases by providing detailed information on FM and Forward Maintenance expenditure (Estates and Capital Projects costs supplied by others). • Review the Customer Experience team’s feedback reports from Service Directorates on their perception of the overall FM and Forward Maintenance service, review Corrective Action Plans, review NPS feedback reports and meet with the suppliers to agree the targets for improvement and corrective actions. • Review the activities of the Gypsy Romany and Traveller Team and ensure that the services are delivered to the standards required for their customers. • Review the reports from the Insights Manager and develop the strategic changes for FM services and projects as a result. • Prepare the Monthly Reports for the estate as a whole, and individually for each separate Service Directorate, so that monthly reviews can be held with each Service Directorate. Review all the services they receive, in terms of scope and quality, based on supplier-fed MI and Insight, and drive continual service improvement.
Purpose The Assistant Director – Facilities Management is charged with transforming the way the organisation operates, so that it can deliver great services to residents, as set out in the Community Vision for Surrey by 2030. Reporting to the Director of Land and Property, this role is responsible for delivering an exceptional customer service and experience for the Council’s Service Directorates. The post-holder will lead the Facilities Management team through a period of change and transformation as the Council procures new outsourced Soft and Hard Facilities Management suppliers and a Framework of minor works contractors in 2023. The Assistant Director – Facilities Management will have a key role in selecting the new suppliers, through a procurement process starting in September 2022, and will take direct responsibility for the suppliers’ successful mobilisation of the new contracts to drive continual improvement throughout the term of the contracts, whilst ensuring that Climate Change is at the heart of delivery. The post-holder will be responsible for driving the delivery of FM and projects, ensuring successful completion to meet stakeholder and end-user expectations, budgetary and financial control and with an unwavering focus on health and safety and compliance. The post-holder will provide expert advice to the Council’s Service Directors and Members and ensure that the processes and programmes for managing and delivering projects are fit for purpose, achieve the Council’s objectives and contribute to the delivery of excellent service. This role is integral to the Council achieving the desired step change in both culture and approach to modernising services and responding to efficiency challenges. The post-holder will be expected to provide strong leadership, direction and guidance regarding the allocation of resources, programme, project and risk management, change management and management behaviours when leading on these services. Key service and functional accountabilities • Lead the team through a period of change and transformation, as the Council procures its new, outsourced Soft and Hard Facilities Management suppliers and a Framework of minor works contractors in Q3 2023. • Take full responsibility for the management of a new high performing commissioning-based in-house team, driving performance through its outsourced FM suppliers and minor works contractors. • Ensure exceptional customer experience is delivered to the Council’s Service Directorates. • Take a key role in the selection of the new suppliers, taking direct responsibility for the suppliers’ successful mobilisation of the new contracts. • Drive continual improvement throughout the term of the contracts, ensuring that Climate Change is at the heart of delivery. • Manage the performance of suppliers to ensure customer-focused service delivery at all times and agree strategic decisions to improve services with each Directorate quarterly and annually. • Deliver the key sustainability, EDI and Social Value aspects of the new outsourced contracts monitoring the commitments made at bid stage and ensuring these are delivered and improved throughout the course of the contracts.
Scope Direct financial impact: Management of new FM contracts totalling £15m pa (Revenue budget); and Forward Maintenance projects totalling £20m+ pa (Capital budget).
Direct reports The post-holder will be responsible for managing internal staff (approx. four direct reports and a team of 25 people), as well as a range of consultants and advisers.
13
12
Made with FlippingBook - Online Brochure Maker