Person Specification Education, training and work qualifications
• Ability to ensure that the Council is complying with statutory requirements. • Authoritative and influential with highly developed relationship management and networking skills, and the ability to foster joint working across boundaries for the benefit of residents and communities in Surrey. • Political sensitivity with an ability to make progress in complex policy areas and a strong belief in the value of local democracy and accountability. • Builds best-in-class, lean, internal governance, systems and processes. • Ability to think strategically with appropriate level of detail analysis to plan and execute. • Ability to persuade, negotiate and influence at all levels. • Ability to apply discretion and initiative in dealing with complex issues. • Commitment to Surrey County Council’s values, behaviours and equal opportunity policies, with an ability to demonstrate personal leadership on the importance of diversity. Relevant experience • Substantial experience, evidenced by a solid track record of success, of leading the delivery of a FM service in complex, devolved and dynamic organisations, within relevant public and private sectors. • Experience of managing and resolving difficult situations dynamically, promoting confidence in the service. • Experience of leading transformation in outsourced services, establishing and embedding a new in-house team to deliver commissioning-based services, and the delivery of culture change in a large complex organisation. • Experience of delivering customer focused services. • Experience of delivering Climate Change- related projects.
• Educated to degree level in a relevant discipline or with a relevant professional or management qualification at post graduate level, or equivalent experience (e.g. MRICS or IFM). • Evidence of continued professional, managerial and personal development in relevant professional area. Knowledge • Exceptional understanding of the concepts, principles and practices which underpin delivering outsourced, customer-focused FM and Forward Maintenance capital projects, within a public sector or relevant private sector organisation. • Demonstrable experience of leading and managing a multi-disciplined, in-house commissioning-based team. • Experience of driving the customer experience required to deliver leading edge FM and Forward Maintenance services through outsourced suppliers. • Experience of delivering Climate Change-related projects. • Commercial and financial experience in managing suppliers and complex internal budgets to ensure value for money service delivery. • Demonstrates understanding of the changing role of local government, the issues facing the public sector, the wider economy and how they impact relevant service areas or similar relevant private sector experience. • Up-to-date professional knowledge base of the key areas relevant to the role, particularly regulatory compliance. • Knowledge and demonstrable understanding of transformation, culture change, engagement, participation and development of staff, IT systems and service. Skills and abilities • Excellent analytical thinker, with the ability to apply a significant degree of evaluative judgement and innovative thinking to arrive at conclusions, sometimes with ‘no right answers’. • Enthusiastic and energetic, and prepared to see things through and take accountability. • Ability to balance policy development with effective operational management. • Ability to lead a FM function, to meet corporate and Service Directorate needs by delivering agreed strategic and operational priorities. • Ability to lead and manage in-house commissioning-based teams effectively, motivating staff to give their best, promoting confidence and trust amongst staff and effective engagement across services. • Ability to manage the commercial aspects of outsourced services within budgetary requirements. • Ability to translate ideas into action, with resilience, tenacity and focus to secure tangible and measurable execution at pace.
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