Corporate Survey • Service Questions
• Would you recommend your agent to a colleague? • How was your overall experience with your agent? • How would you rate the communication and responsiveness of your agent? • Important • You are allowed to discuss the survey with corporate transferees • Please mention the survey multiple times during the home buying process First Meeting, Accepted Offer, At Closing Table, After Close Check-In • Let the customer know: “Our goal at Century 21 Affiliated is to provide exceptional customer service. If at any point you feel this isn’t happening, please let me know so I can address your concerns immediately. Century 21 Affiliated wants to ‘wow’ you with our service.”
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