The Customer Experience…STRESSED • New to the Market • May need additional info (do not overwhelm)
• Managing move from a distance • Travel & communication challenges
• Beginning a New Job • May or may not have new home purchase benefits • Are they part of a group move? • Trying to understand relocation policies and benefits • Do they receive temporary housing? • And More • Selling in departure location? • Family needs • Language, customs, and experience level
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