GENERAL INFORMATION: Our customer service hours are 8:30am–6:30pm Monday–Thursday, 8:30am–6:00pm Friday, EST.
PRODUCTION TIME: Production times vary depending on product type, quantity, print method and order size. Production time begins after receipt of complete purchase order, prepayment if required and proof approval. Production times may vary depending on current demand. Production times are listed on website product pages.
PURCHASE ORDER CONTENT: Orders must be submitted in writing. Send order in via email. Each order must contain the below information. Complete purchase order (including art) must be received before 1:00pm EST to count for that day. For un-established accounts, production begins upon credit approval and/or receipt of prepayment and proof approval. Factory will NOT contact customer when in-hands date is not provided on the purchase order. Factory will NOT absorb upgraded freight costs when notified of pending event date after order has been placed. WOWLine cannot be held responsible for delays due to incomplete pur- chase orders or payment. Order and shipping confirmations will be sent to the email address provided on the purchase order.
Unimprinted merchandise will ship in 1 business day when stock is available. Orders must be received by 1pm EST to count for that day.
SHIPPING: Orders ship via UPS or FedEx. WOWLine cannot be held responsible for shipping delays caused by couriers, natural disasters or anything else beyond our reasonable control. WOWLine cannot be held responsible for damages that occur during shipment. In the event of lost or damaged shipments, please notify WOWLine immediately so that we can file claims promptly on your behalf. No merchandise will be credited or reprinted prior to settlement of outstanding claims with carrier. Shipping quotes are provided as a courtesy and are estimates only, factory cannot be held responsible for differences between actual and estimated shipping charges. Packaging information provided throughout the website is subject to change at any time. Shipping charges will be added to invoice unless otherwise requested. UPS air or FedEx air service also available. All air shipment orders must be clearly noted on the purchase order. COD shipments are not permitted. Incorrect address/zip codes will be charged back at $6.25(V) per box plus applicable freight and incurred charges from couriers. FREIGHT COLLECT / THIRD PARTY BILLING: All Freight Collect or Third Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by the Factory resulting from incorrect billing information supplied will be charged back plus a service fee of $20(V). A $8(V) processing and handling fee will be applied to each ship to location per order using a 3rd party account number. SPLIT SHIPMENTS: Add $10(V) per location if more than two shipping destinations are required. If a 3rd party account number is provided for shipping a $8(V) charge will be added per location. TRUCK SHIPMENTS: Orders may ship LTL freight upon request, and will be arranged by the factory. A palletization charge of $10(V) applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight charges will be added to invoices unless shipping freight via third party. If shipping freight via third party the customer must arrange pickup and provide BOL to factory, one business day prior to pick up. INTERNATIONAL SHIPMENTS: (Shipments outside the continental United States) Receiver of goods will be responsible for all taxes, duties and miscellaneous charges related to the shipment. Declared value will be actual invoiced pricing. WOWLine is not responsible for delays in customs, ocean freight shipments or air freight shipments beyond our immediate control and transit time is not guaranteed. If the receiver refuses to pay taxes and duties WOWLine will abandon the package and the customer is still fully responsible for the original product invoice. No refund or credit will be issued.
Complete orders must include: • Distributor name, ASI, PPAI or Sage ID number
• Billing information • Telephone number • P.O. number • Item number, description & color
• Item quantity • Imprint color
• Imprint location • Art instructions • In-hands date must be clearly marked • Shipping instructions (ship to address(es), shipping method, and shipping account # [if applicable]) • Vector art. Please see Artwork Requirements for details.
PRICING POLICY: All pricing is subject to change without notice. Please refer to www.WOWLine.com for the most current pricing. Pricing listed is the EQP price. For MOQ and column pricing visit website product pages. Pricing may vary depending on print method, number of imprint locations, number of imprint colors. Additional charges and run charge may apply depending on product decoration and shipping instructions. Pricing doesn’t include shipping. For decoration options, fees and pricing please visit website. Pricing featured by another agency is not valid. Pricing featured in catalog and throughout General Information is listed in US Dollars/FOB Factory.
CO-OP PROGRAMS: Contact factory for details. Co-op programs are available on most items.
SELF PROMOTION POLICY: Contact factory for details.
BLANK ORDERS: Billed at End Quantity Pricing (EQP) unless noted otherwise.
PAYMENTS: We accept all major credit cards and company checks. Net 30 credit terms will be granted upon approval of credit references. Instant credit checks are available if ASI# is provided and meets credit approval. A resale certificate is required for all states or sales tax may be added to orders. Production time will not begin until after payment terms are reviewed and/or payment is received.
HAZMAT/SHIPPING RESTRICTED MATERIALS: Additional fees and declarations apply to shipments of restricted materials. WOWLine ships
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