CANCELLATIONS & CHANGES: Cancellations or changes to orders must be submitted in writing. Cancellations must be made well in advance to the scheduled ship date. Changes may result in a delay of the original ship date. WOWLine cannot be held responsible if a cancellation or change is sent after the order has printed or shipped. DISCLAIMER: Prices are subject to change, however WOWLine will request approval of price discrepancies before processing orders. For a current pricing, set up and run charges visit website. In order to be compliant with federal laws, some products may have preprinted information such as country of origin and tracking numbers. Children’s products may contain tracking information not shown in images. Apple, iTunes, iMac, iPad, iPad Mini, iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The Bluetooth ™ wordmark and logos are registered trade-marks of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. (iPad, iPhone, iPod, smartphones, MP3 players and other tablets are NOT included.) COPYRIGHT/TRADEMARK NOTICE: The artwork, design, and other trademarks on products on this website are reproduced for display purposes only, and do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark. Furthermore, WOWLine assumes that any artwork submitted with purchase orders complies with all copyright and trademark laws and does not take responsibility for any costs or damages associated with the interference of such laws. QUALITY & SAFETY INITIATIVES: As a 5-star ASI rated company and A+ rated supplier on Sage, WOWLine constantly strives to prioritize safety compliance while exceeding customer satisfaction. We adhere to strict product responsibility practices to ensure that our products are sourced, manufactured and tested to mandatory and voluntary safety standards and regulations. All of our children’s products comply with the Consumer Product Safety Improvement Act (CPSIA) of 2008. Our sunglasses have UVA and UVB protection and our art supplies meet FDA requirements. In addition, our kitchen and anti-bacterial categories are FDA tested and our Krazy Straw ® items are BPA-free. We utilize accredited third-party testing labs and maintain Certificates of Compliance for all of our items (certificates are readily available upon request through our Customer Service department). WOWLine is proud to be an early adopter of PPAI’s product safety awareness compliance program. And we will continue to make every effort to offer safe, effective and quality products to our line. In addition to safety, WOWLine is committed to ensuring that our products are manufactured in facilities that are socially responsible. We do not work with any suppliers that are unwilling to agree and operate according to our Supply Chain Code of Conduct which is based on healthy and safe working environments, that provide for the ethical and respectful treatment of workers. CPSIA: WOWLine takes a very careful approach when determining if any of our items are “children’s products”. Once this determination is made, we follow the necessary steps for compliance with the Consumer Product Safety Improvement Act (CPSIA) of 2008. This includes using accredited, 3rd party labs to perform required testing and testing every 12 months depending upon how often our inventory moves. In addition,
restricted products via ground throughout the U.S. and Canada, as well as certain international destinations (Note: please inquire about your specific country to see what restrictions may apply). Any additional carrier charges or chargebacks will be billed to the customer on a net basis, plus a $25(V) administration fee. WOWLine will always make every attempt to meet your event date. RETURNS: Claims must be made within 30 days of invoice and must be approved in advance by obtaining a return authorization number. Imprinted merchandise is not returnable. Blank merchandise will be accessed a 15% restocking fee. Glow products and headwear are not returnable. SAMPLES: Samples of imprintable items under $5(R) are free of charge, provided customer gives their UPS or FedEx shipping # for freight. Samples of imprintable items above $5(R) are EQP. WOWLine cannot provide samples of products which we do not imprint.
QUOTES: Please email requests for large quantity or custom quotes. This is to ensure accuracy for both parties.
SET UP CHARGES: $60(V) per color / location unless otherwise noted on website product page. Set up charges may vary depending on product, decoration method, number of ink colors and imprint locations. Visit website product page for detailed set up charges. RUNNING CHARGES: Product pricing includes a one color, one location imprint unless otherwise noted. Orders will be accessed additional per piece running charges for additional colors, location imprints, laser engraving, full color, and decals. Running charges vary depending on the product and print process. Additional location and additional color run charges are listed on website product pages. LESS THAN MINIMUM: Add $25(V) for half absolute minimum quantity unless otherwise specified on website product page. WOWLine reserves the right to exclude certain items including crayons and closeout items.
EXACT QUANTITY: $Add $15(V) for exact quantities, no over-under runs. This must be listed on purchase order and specified prior to production.
REORDERS: Add $25(V) per color/location plus standard second color/ location running charges and PMS Matching Charges, unless otherwise noted on website product page. Factory direct, drinkware, die-cast vehicles, nail polish and Krazy Straw® Cups items will be charged a full set up charge for reorders. Please refer to your previous purchase order number when submitting a reorder. If changes are made to art from previous order a full set up charge will be added to your order. RUSH SERVICE: If an order requires less than standard production time please contact customer service. Rush orders must be approved by WOWLine prior and depends on availability. Rush fee may be assessed and will vary depending on production days, item, decoration type and quantity. OVERRUNS: WOWLine reserves the right to ship 5–7% over/under quantity stated on purchase order. For exact quantities, add $15(V). You will be billed for the quantity shipped.
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