911 Communications Center
On October 2017, the operations at the El Paso 911 Communications center went live as a multi-purpose, multi-agency building that houses various public safety departments. The El Paso Police Department relies on 911 call takers and dispatchers for their field officers and critical operational support. The sprawling complex contains the El Paso Fusion Center, as well as the communications units of the Fire Department, Sheriff’s Office, Animal Control, the Office of Emergency Management, and various training facilities, with state of the art technology. It was designed with great attention to progressive innovations in order to promote the standards of improved communications and increased public safety response to El Paso. One mission of the communications center is to combine all elements needed to handle community emergencies. The extensive Computer Aided Dispatch (CAD) system is used by 38+ agencies, which allows for timely and accurate incident reporting to improve response times and ensure thoroughness of the application of industry best practices. Inter-agency cooperation of communications at such a high level is unique to Texas and the United States as a whole. The facility itself was designed to maximize the performance and well-being of the employees. This design includes several specialty rooms, including a quiet room, private gym, computer training center, conference rooms, specially designed server rooms, and a large warehouse. The main dispatching area includes state of the art equipment ranging from special lighting, state of the art computers, ergonomically designed dispatching stations, and a carefully plotted floor plan, all of which are intended to improve the functionality of the department and provide for the comfort of the employees. The design also includes plenty of room for growth and change in order to accommodate the anticipated needs of the region.
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