Five Questions to Change the Conversation At Segra, we’ve found that shifting the conversation starts by asking five simple, strategic questions: 1. Can this network handle not just today’s demands, but tomorrow’s trajectory? Growth isn’t linear. A network that can’t scale quickly — or breaks when it does — slows everything down. Future-ready means built with flexibility, not just capacity. 2. Is this network designed for resilience in my real- world conditions? A resilient network keeps running when storms hit, lines get cut, or traffic gets rerouted — not just when conditions are perfect. Ask how the provider designs for redundancy, rerouting, and recovery in your specific environment. 3. Does this provider understand my business environment and what’s at stake if the network fails? Every industry has different compliance standards, uptime tolerances and security requirements. You need a provider who understands yours and builds accordingly.
4. What does support look like when something goes wrong? Outages happen. The difference is how quickly and intelligently your provider responds. Ask about local response times, authority to act and who picks up the phone. 5. How visible is performance across the network, and who’s responsible for fixing issues? Accountability starts with observability. If the provider controls the infrastructure, manages the monitoring and owns the resolution path, issues get solved faster. Strategic IT leaders already think this way. Now it’s time for procurement to catch up. These questions align stakeholders. They give procurement teams a clearer understanding of what the business truly needs, and they help IT teams articulate risk and value in a way that supports smarter buying decisions.
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