It's been a year of transformation for NIBA. Our Year in Review for 2024-25 highlights what the NIBA team, Board, and Committees have delivered this year.
A Year in Review 1 NOVEMBER 2024 TO 31 OCTOBER 2025
A Message from the President and CEO
This has been a year of transformation and momentum for NIBA. Together, we have embraced change, strengthened our foundations, and continued to build a confident and connected future for brokers across Australia.
Our priority has remained clear: to advocate strongly for brokers and ensure your voice is heard at every level of government. We have increased our engagement in Canberra and with regulators, building practical relationships that support the sustainability and professionalism of our industry. We have also invested in the future of NIBA. This included introducing a new brand to reflect a more contemporary and united profession, building on over four decades of strong history, and progressing work on a new website and member portal system that will deliver a more streamlined and modern experience for brokers. These changes are more than cosmetic; they reflect a renewed energy and clarity of purpose as we position NIBA to lead into the next decade. Being present where our members are has been important. Through regional events and national initiatives, we have reconnected with communities across Australia to listen, understand challenges, and support the work brokers do every day to protect businesses and households.
We also recommenced NIBA-led research this year, a first since 2020, providing key insights into the current environment and the evolving needs of brokers and consumers. This work will inform our strategy over the coming years, ensuring our advocacy and programs continue to be data-driven, forward- looking, and fit for purpose for you and the clients you serve. The theme of Shaping Change has guided us this year. It reflects how we have continued to evolve as a profession, and how we are working together to influence the environment we operate in. As we look to 2026, our focus is on being Future Ready — building on the foundations we have set and supporting you to navigate what comes next with confidence. Over the next few pages, you will find highlights of what the NIBA team, Board, and Committees have delivered this year. Each reflects our shared commitment to progress, professionalism, and the ongoing strength of our community.
Nick Cook President, NIBA
Richard Klipin Chief Executive Officer, NIBA
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NIBA | A Year in Review: November 2024 - October 2025
Vision and Purpose
VISION
To empower our members and community within the Insurance Broking Profession
NIBA is a membership association that works closely with members to define and deliver the organisations vision ‘to empower our members and community within the Insurance Broking Profession’ and purpose of being ‘the unified voice of the insurance broking profession across Australia’. The NIBA team supports the delivery of the agreed strategy with the President, Vice President and Board of Directors, alongside state and specialist committees focusing on our three strategic pillars of Advocacy, Professionalism and Community.
PURPOSE NIBA is the unied voice of the insurance broking profession across Australia
STRATEGIC PILLARS
Advocacy
Professionalism
Community
ANNUAL BUSINESS PLAN
Advocacy
Professionalism Community
NIBA advocates as the ‘one voice’ of insurance brokers and the insurance broking profession to: • governments; • regulators; • industry stakeholders; • media; and • the community.
NIBA sets out to develop and promote high standards of professional practice for insurance brokers in Australia through: • industry relevant education and continuing professional development; • a membership that subscribes to the Insurance Brokers Code of Practice; and • a framework for high standards of ethical and professional conduct by Members.
NIBA has an engaged community. Through various events and initiatives throughout the year, NIBA aims to: • provide Members with opportunities to meet, share, learn, grow and prosper; • promote the role and value of insurance brokers to the community; and • promote insurance broking as a profession of choice.
Membership at a Glance
14,264 total members
$34.1 billion in Gross Written Premiums
378
Principal Members
Members by state:
11,220 Brokers/ 3,044 Authorised
Client Servicing
ACT NSW
1%
SA
6.5%
30% 0.5%
TAS VIC WA
2%
Representatives
NT
29% 12%
1,315
QPIB’s
QLD
19%
Source: NIBA Member Data
NIBA | A Year in Review: November 2024 - October 2025 3
Advocacy “ One voice for the insurance broking profession ” Throughout 2025, NIBA has strengthened its voice on behalf of brokers, representing the profession in 78 meetings with federal and state government and regulators, and making 23 formal submissions across key policy areas. From Canberra to capital cities, NIBA continues to ensure brokers are heard, valued, and influential.
NIBA President Nick Cook with Shadow Minister for Financial Services, Mr Pat Conaghan MP.
From L-R: NIBA CEO Richard Klipin, Minister for Financial Services, Dr Daniel Mulino MP, and NIBA President Nick Cook.
78 engagements with government and regulators
NIBA CEO Richard Klipin with NSW Fair Trading Commissioner Natasha Mann.
NIBA Board Director Rebecca Wilson and NIBA CEO Richard Klipin with the Hon. Sophie Cotsis MP, NSW Minister for Industrial Relations, Work Health and Safety.
NIBA CEO Richard Klipin, Vice-President Rebecca Wilson, and Austbrokers AEI Executive Chairman Tim Wedlock at the Public Accountability and Works Committee.
NIBA CEO Richard Klipin with the Shadow Minister for Small Business, Fair Trading, Work Health and Safety and Building, Tim James MP.
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NIBA | A Year in Review: November 2024 - October 2025
23
submissions
9
Regulatory Affairs Committee meetings 1 Election Breakfast
Key partners
NIBA | A Year in Review: November 2024 - October 2025 5
NIBA continues to inform and influence through its publications and insights, sharing data, stories, and perspectives that reflect the strength and diversity of the broking profession. This year also marked the first release of a dedicated thought leadership report , ‘Ready or Reacting’, since 2020, reinforcing NIBA’s commitment to driving meaningful conversations across the industry. Advocacy Media
61 Media
Releases
Total Media Reach: 12.9 million Total Media Mentions: 231
Publications
6 editions of
Insurance Adviser magazine
ALLIANZ COMMERCIAL The AI opportunity:
A NIBA Brokers’ Guide: to using AI in insurance
ISSUE 11 - APRIL-MAY 2025
allianzengage.com.au
NIBA006_2025_NIBA A Brokers Guide_v6_ROB.indd 20
16/04/2025 4:28:47 PM
2025 key topic areas • Resilience & Sustainability • Technology & AI • Economic Landscape
• Evolving Consumers • Regulatory Landscape • Broker Education • Innovation
Inside
122 News
2 Brokers Guides
Articles
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NIBA | A Year in Review: November 2024 - October 2025
Research and Insights
Industry
Ready or Reacting? Shaping the Future of the Broking Profession
Products
OCTOBER 2025
National Insurance Brokers Association
Insights in partnership with CBN
Ready or Reacting? Shaping the Future of the Broking Profession report
Insights derived from:
13 Industry Leader interviews
418 broker survey responses
400+ consumer survey responses
7 Broker pathway interviews
The Economic Value of Broking
State of the Sector
Coming soon
Education and Pathways into the Profession
The Consumer Voice
NIBA | A Year in Review: November 2024 - October 2025 7
Professionalism NIBA continues to lead the profession in raising standards, promoting accountability, and recognising excellence. The review of the Insurance Brokers Code of Practice has been a major focus this year, a substantial body of work shaped through extensive consultation and collaboration to ensure every voice and perspective was heard. Alongside this, NIBA’s awards, mentoring, CPD, and research programs have continued to strengthen professionalism and celebrate achievement across the broking community.
Code Review
Insure Your Future
42 stakeholders 3 roundtables 18 written submissions 18 code committee meetings “The Code sets the benchmark for professionalism and consumer trust in broking.”
9 career expos attended
Mentoring Program
27 volunteers
CPD
96 program
1,096 2,115
24
participants in 6 states
CPD courses accredited
Total hours of CPD accredited
NIBA CPD events delivered
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NIBA | A Year in Review: November 2024 - October 2025
Celebrating Excellence
National Winners
Broker of the Year Caleb Richards, Gallagher
Young Broker of the Year James Still, Still Insured
Community Excellence Member of the Year Kieran Volpe, NQIB
Lex McKeown Trophy Ron Smith, BJS Insurance Group
Claims Broker of the Year Wendy Ford, Aon
1,012 survey respondents
Broker Market Survey
Large General Insurer of the Year
Specialty Insurer of the Year
Underwriting Agency of the Year
NIBA | A Year in Review: November 2024 - October 2025 9
Community NIBA continues to strengthen its presence across the regions, creating opportunities for brokers to connect, learn, and celebrate together. From state and regional events to new initiatives in Canberra and Tasmania, our focus has been on being where our members are, building community, visibility, and engagement across the country.
Engagement & Events
30 6
in person events
webinars
11 7700+ cities attendees
Vic 8 SA 3
NSW 8
Qld 6
WA 3
National 7
Tas 1
ACT 1
Social Engagement
740,000 impressions
11% engagement rate (average is 2.5% for financial services)
12,000 followers
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NIBA | A Year in Review: November 2024 - October 2025
Gala Lunch Series
NSW Gala Lunch Wednesday 9 July 2025, Fullerton Hotel Sydney
WA Gala Lunch Friday 11 July 2025, Crown Perth
Vic Gala Lunch Friday 18 July 2025, Sofitel on Collins Melbourne
Qld Gala Lunch Wednesday 23 July 2025, The Star Brisbane
SA Gala Lunch Friday 25 July 2025, Adelaide Oval
Collaborations
NIBA | A Year in Review: November 2024 - October 2025 11
Community
NIBA Convention Sunday 19 – 21 October 2025 | RACV Royal Pines Resort
890 delegates
Age range
Frequency
30% 25% 20% 15% 10%
Returning delegate
First timer
28%
66%
34%
25%
19%
10%
14%
43%
48%
NIBA members
Gender
5% 0%
57%
52%
2%
2%
Member
Non-member
Male Female
5 principal partners
16 activation partners 88 exhibitors across 101 stands
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NIBA | A Year in Review: November 2024 - October 2025
79 speakers 34 sessions
First Timers Event NEW
Sunday Activities NEW
Morning Masterclasses NEW
Wellness Hub NEW
Fringe Stage NEW
Charities
$175,000 Total raised throughout the year:
Including generous dollar matching of $40,000 from the
NIBA | A Year in Review: November 2024 - October 2025 13
NIBA Operations
This year has seen important progress behind the scenes at NIBA. We introduced a new brand to reflect a contemporary and united profession, building on more than 40 years of history and legacy, and advanced the development of a new website and member portal system that will deliver a more streamlined and modern experience for brokers. Together, these changes reflect a connected and confident NIBA, built to support brokers and their businesses well into the future.
Coming mid-November
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NIBA | A Year in Review: November 2024 - October 2025
Thank You
NIBA’s achievements are made possible through the collective efforts of our Board and Committee volunteers and partners across Australia. Thank you for your ongoing commitment to the profession and for standing alongside NIBA as we continue to represent, connect, and strengthen the broking community. Your trust and collaboration enable us to deliver meaningful initiatives that make a lasting impact.
NIBA Board
Divisional Committees
Specialist Committees
10 Committees 7 Sub-committees 58 Meetings 133 Volunteers
NEW
ACT Sub-Committee Young Professionals
NSW/ACT
Convention
NEW
Education
QLD
Young Professionals
Insure Your Future
NEW
NT Sub-Committee Young Professionals TAS Sub-Committee Young Professionals
SA/NT
Mentoring
VIC/TAS
Regulatory Affairs
WA
2025 Principal Partners
Platinum
Silver
Bronze
NIBA | A Year in Review: November 2024 - October 2025 15
Looking to 2026 – Future Ready
Member Insights
What is the biggest opportunity you see in your business over the next 2–3 years?
What is the biggest challenge you see in your business over the next 2–3 years?
Source: NIBA Convention 2025
Which of the following do you believe NIBA should lead nationally over the coming years?
68%
44%
37%
31%
23% 20%
6%
5%
2%
Promoting the value of brokers to consumers
Shaping regulatory reform and reduce red tape
Improving professionalism through education
Attracting new talent to the industry
Advancing technology standards and innovation
Strengthening ethics and accountability
Other
Don’t know/ None of these
No response
Source: 2025 Broker Market Survey, n = 1,012
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NIBA | A Year in Review: November 2024 - October 2025
As we move into 2026, NIBA’s focus remains clear, to ensure our members and the profession are Future Ready . Our priorities include:
State of the Sector: Insights into General Insurance Broking in Australia
Delivering new research insights and data-driven advocacy National Insurance Brokers Association
Finalising the Insurance Brokers Code of Practice review
Expanding education and professional pathways
Continuing to expand and build our advocacy work with government and regulators
Continuing regional member engagement
Promoting insurance broking as a career of choice
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Suite 4.01B, Level 4, 31 Market Street, Sydney NSW 2000
P: +61 2 9964 9400 E: info@niba.com.au www.niba.com.au
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