FAQs
Q: Can I witness the placing of the coffin into the cremator? A: Yes – for safety reasons numbers are limited and up to six people can be permitted to witness. Q: Can I tour the facilities at any time? A: Yes – the memorial gardens, wildflower meadow, woodland glade and memorial mounds all have free access during normal opening hours. The service hall and crematory area however is with the permission and guidance of the team only. Q: Is the ground consecrated? A: No, any faith can be cremated and cremated remains scattered/buried here and it does not matter where you live, the charges are the same. However, individual graves can be blessed at the time of burial. Q: Are the cremated remains really that of my loved one? A: Yes – all cremations are completed individually in accordance with the Institute of Cemetery and Crematorium Management (ICCM) Guiding Principles for Cremation. Each cremation service has a unique identification number and label which follows the deceased through the whole cremation process. Q: What happens to the cremated remains? A: The cremated remains are available 48 hours after the funeral unless otherwise specifically requested. They can be interred above ground in a memorial Orb or scattered within The Oaks grounds, which can be witnessed if desired. Various memorials are available, but ultimately what happens to them is the decision of the applicant for cremation. Q: How soon after the ceremony is the body cremated? A: Usually within a few hours but under guidelines drawn up by the ICCM always within 72 hours. This means the remains are cremated at the time which will cause the least environmental impact. Q: What happens to jewellery and any personal effects? A: All of the contents of the coffin are cremated along with the deceased in its entirety. Q: What is the definition of cremated remains/ashes? A: The Government definition of cremated remains is defined as all that is left in the cremation chamber after the cremation process. More FAQs can be found on our website.
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