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AWARD HOLDERS 2013 2016
Voipfone
VOIPFONE was founded in 2004 to develop and retail Internet Telephone Services for small businesses using VoIP (Voice over Internet Protocol) technology. With Voipfone, small businesses can move their telephone services to the cloud and have secure telephony that can be set up simply, quickly and cheaply. They can order our phone services via our web-based control panel and have a fully functioning, hosted telephone service within minutes. Anyone can use Voipfone – from a brand new start-up simply needing a single phone number, to a growing business needing a exible way of supporting new sta or an established business needing to replace an obsolete o ce switchboard. Or they can simply use our free SIP trunks to connect their own VoIP PBX telephone equipment which removes the need to rent expensive telephone lines. Core to our product di erentiation is the Package Builder TM . This is a unique and complex piece of home-grown technology that allows customers to build their own service to t their needs exactly. All our competitors sell xed bundles of services for a xed price, which is easy to bill, but means
that almost without exception, customers will be paying for services that they won’t use. With Voipfone, xed pricing is no longer a constraint. The Package Builder TM integrates with our Self- Service Virtual PBX so that customers can add and subtract features at will and pay only for what they need. This allows new customers – often
Above: Voipfone’s Kent data centre The Bunker - Ultra Secure, ultra resilient.
Left: The snom 370 is part of Voipfone’s approved desktop range.
new businesses – to experiment without commitment, provides a migration path to a professional, managed service and allows customers to grow or downsize without penalty, inconvenience or cost. We’re a fast growing, pro table and multi- award winning company that invests heavily in
all our employees work remotely using our own products and services to communicate and organise. This means that we experience exactly what our customers do, which is an excellent motivation to get it right! Because we are a small business ourselves, we fully understand the needs of our customers and we work hard to build the services that t best with them. The telecommunications industry is not known for
groundbreaking R&D – 12% of our income annually. We’re also an entirely virtual company with no o ces;
its open and honest dealing with its customers – particularly in its pricing and contractual terms and conditions. We believe
Left: The Gigaset A510H is part of Voipfone’s approved DECT range
in providing no-nonsense and no-contract services with transparent and honest pricing and a very high level of reliability and support. Because we’re a technology company and we develop our services ourselves, we can create new and customised services quickly and domany things that most other telecommunication companies cannot. Voipfone is one of the founders of the VoIP industry in the UK. We were winners of the ISPA Best Internet Telephony Award in 2012. We won the ITSPA Best Business VoIP Provider award in 2010, 2011, 2012 and 2013 and the independent Review Centre names us as the number 1 UK VoIP Provider. Voipfone also won the 2013 Institute of Customer Services, Customer Focus Award – an award never before granted to a telephone company! INET TELECOMS ® LTD 2 Cambridge Gardens, Hastings, East Sussex TN34 1EH • Tel: +44 (0)20 7043 5555 •Fax: +44 (0)20 7043 5556 • info@voipfone.co.uk • www.voipfone.co.uk Z @Voipfone F Voipfone " Voipfone x +voipfone
Voipfone’s London data centre at TelecityGroup’s Sovereign House.
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