Pre Travel Complaints
PTC LS can offer guidance, support and advice and will discuss any financial decision with you in the first instance where possible.
Customer Pre Travel Complaint If a customer no longer wishes for the PTC to deal with their booking where possible this will be discussed with the PTC. Supplier Pre Travel Complaints We can offer guidance and support, for Supplier escalations that have not been resolved with the supplier directly these can be escalated through our Hays Commercial Team.
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| PTC LEAD SUPPORTED GUIDE 2025
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