Reliable supply and efficient customer service
Business and financial sustainability
In light of growing energy demand, increasing frequency and intensity of climate events and an aging network, our strategy highlights the importance of maintaining reliable energy supply and paying close attention to customer felt experience. Delivery of our strategy in this space will involve projects to improve energy reliability of the regions through innovative assets – such as Stand-alone Power Systems (SPS), microgrids and regional reliability pilots in consultation with local communities. This focus also extends to the metropolitan region, particularly around undergrounding our existing poles and wires. Picture of success: Through the energy transition we will work so that customers have reliable access to electricity, maintaining the high standards we already have. Example of progress made: • Achieved delivery of 321 SPS since program inception • 4000 additional customers undergrounded in FY25 • Delivery and go-live of the Lancelin High Voltage Injection Unit (HVIU) to strengthen local reliability, delivered as part of the $88m funding provided to Western Power to address regional reliability. Example of next steps: Delivery of additional regional reliability projects.
Through this transition, we commit to being a financially responsible and sustainable business. Our strategy emphasises a need to be prudent and efficient in the delivery of work with taxpayer funding, while also supporting broader community, jobs, cyber, environmental and sustainability objectives. Picture of success: Supporting the energy transition in a financially, environmentally and socially sustainable way. Example of progress made and next steps: We continue to deliver our work with these goals top-of-mind across all functions.
Western Power Annual Report 2025
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