Streamlining our distribution customer connections Our stories We’ve continued our efforts to reduce connection timeframes and enhance customer service during FY25. and increased design capacity through three more external design vendors, in addition to the four currently on our panel.
Online portal MyWP Projects was enhanced with new tools to enable customers to view project timelines and status updates, share projects with other users, submit and track enquiries. For larger organisations with multiple projects in-train, the portal now allows them to view their entire project portfolio in one convenient location. Additionally, the portal’s new Network Information Tool enables land developers to self-serve and obtain network information to inform their electrical designs. We’re continuing to drive improvement on time-to-connect and customer experience in the coming year.
In May, a new organisational design was introduced that included dedicated teams for the residential and commercial design portfolios, and a strengthened customer management area. The new structure provides clear accountability to help reduce customer connection times, manage customer expectations and meet government priorities in areas such as housing development. Other improvement initiatives based on the findings are underway targeting areas such as application processes, management of ‘on hold’ applications, quality assurance and others. Construction capacity increased during the year by expanding the scope for external contractors to include their entire scope of works (civil and electrical) in their application,
Significant achievements for the year include:
Energising around 10,000 subdivision lots.
I wanted to take a moment to express my gratitude to you and your team for the swift and efficient power upgrade to our site. Turning this around in such a short timeframe has been outstanding, and we’re excited to have crews operating from the new facility... This is a fantastic outcome for our first responders. Harpreet Kaler
Slashing Design Information Package timeframes from 137 days in FY24 to 25 days in FY25. Reducing Design Conformance Review timeframes from 214 days in FY24 to 112 days in FY25. Introducing a new approach to reduce the time to energise land development projects from 16 to six weeks .
Development Manager Projects & Development St John WA
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Western Power Annual Report 2025
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