Planned works We also provided planned works notices to residents and business, as well as advice to key stakeholders outlining what’s planned, when it’s likely to occur, and what to expect. Western Power carries out essential maintenance throughout the year to enhance the network and improve power reliability, and early notice of these works helps the community understand potential impacts and prepare.
The community remains at the centre of everything we do. As a Government Trading Enterprise, we’re owned by the people of WA, delivering the energy needs of the community. Community consultation is paramount in achieving mutually beneficial outcomes, and we’re working closely with key stakeholders and the community to understand what’s important to them on our shared journey towards a cleaner energy future. Project and works engagement Western Power delivers thousands of projects every year to connect customers, enhance the network and improve network reliability and resilience. Community engagement is essential to understand the community’s priorities and sentiment, gather meaningful feedback, and to identify and mitigate risks to enable the successful completion of these projects. During FY25, we provided community engagement support on more than 70 customer-funded and Western Power-driven projects. These projects range from installing community batteries, road and rail upgrades, new property developments, solar and wind farm connections, new mine sites, hospital expansions, and new asset installation. Western Power is transforming the grid to enable industry and the community to achieve their decarbonisation goals. One important part of this is the continued roll out of underground power. The community engagement team ensures key stakeholders including the community are engaged in WP’s underground power program and its delivery. In FY25, the Community Engagement team supported more than 20 projects across 14 Local Governments.
• 14.8M website views • 6.6M outage SMS • 550k Contact Centre calls • 14.5k letters Over the last year...
• 12k website enquiries • 850 social posts • 118 email campaigns
Extended Outage Payment Scheme (EOPS)
Recently, we launched an enhanced version of the online application available via our website extended outage claim, designed to make it easier for both Western Power and our customers to navigate.
The enhanced online application will also help deliver better visibility of claims, notifications related to their progress, and an improved overall experience for applicants.
EOPS is a state funded program, administered by Western Power for the purpose of providing support to customers affected by power outages lasting 12 continuous hours or more.
Western Power Annual Report 2025
61
Made with FlippingBook. PDF to flipbook with ease