JOB DESCRIPTION
Specific Responsibilities
Training and Coaching
• Manage the relationship with our external conversion team to deliver conversion activity from first contact to application, application to acceptance and acceptance to enrolment • Develop training programmes and tools to upskill members of staff. Provide ongoing training materials for the conversion team and adhoc training in relation to new products and processes • Ensure that all relevant staff members are informed of regulatory standards that the university must adhere to and that all conversion activity is compliant with these standards • Establish regular meetings and updates with conversion team stakeholders to ensure communication and objectives are clear and effective • Provide clear, concise updates on developments throughout the recruitment cycle and guide the conversion team on how they should tailor their engagement with students accordingly • Ensure that conversion activity embraces all relevant methods to engage with students • Work with internal stakeholders such as the Law Faculty, Business Faculty, Admissions, the International Visa Office and International Student Recruitment to ensure all relevant product and process knowledge is captured in the training suite
Specific Responsibilities
Quality Assurance
• Develop and evolve guidelines around regulatory standards, communication quality and following set process • Work closely with the Student Recruitment Quality Assurance Officer to identify constructive feedback
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