Office Infrastructure Manual

 Print Daily Employee Time Sheets for week  Enter Route Activity in CCS  Enter Employees Times in CCS  Prepare deposit slip and close batch  Run credit card charges and close batch  Validate MOLLY MAID gift certificates through CCS  Redeem MOLLY MAID gift certificates  Print invoices and mail to customers  Enter customer payments in CCS  Confirm receipt of invoiced goods and services, document as received  Scan and file all employee performance documents (complaints, “wows”)  Maintain employee contact information in CCS  Load and unload cleaning cloths/mop heads into washer/dyer  Inventory office supplies, replenish up to $25 without approval of supervisor  Follow up on internet leads

Employee Administration 

Accept employee time off requests  Provide applications to applicants  Review applications for completion  Schedule applicants for interviews  Obtain reference and background checks

Vehicles 

Record and maintain vehicle records  Schedule oil and maintenance appointments  Track and notify supervisor of dates for registration renewal

Breakage/Damage 

Locate replacement items Locate repair resources



Additional Options:

Cross train as an Estimator and/or a Field Manager

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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