Office Infrastructure Manual

o Self-confident o Friendly

o Spontaneous o Independent o Strong listening & communications skills o Good organization skills o Attend and participate in all staff meetings

o Abide by all rules, regulations, and policies contained in the employee handbook, safety manual, cleaning manual, and employment agreement. o This includes active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction Training Needed

MOLLY MAID Model



 View cleaning training DVD & complete workbooks  Complete HSP cleaning training program  Estimating Scripts  Customer Complaint & Resolution Process  Cross trained on designated Office and or Field duties  Estimate follow up procedures Job Duties Selling  Utilize estimating script  Utilize estimate worksheet  Perform in-home estimates  Increase the addition of new customers  Meet or exceed quarterly and annual goals

Administration 

Learn about the company, the service, and the customer needs  Commit to improving sales ability by attending workshops and seminars  Manage time  Maintain and produce on a regular basis accurate reports regarding: mileage, customer estimate sheets, customer estimate worksheets and prospective customer follow up  Maintain and update estimate binder  Inventory and order estimating materials

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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