Table of Contents 1.1 Introduction..................................................................................................................................... 5 1.2 Purpose ......................................................................................................................................................... 5 2. Why Have an Office Infrastructure? .................................................................................................... 7 2.1 What is an office infrastructure?......................................................................................................... 7 2.2 Why do I need an office infrastructure?........................................................................................... 7 2.3 Office infrastructure strategy implementation begins during start-up............................... 7 3. Office Infrastructure Position Descriptions .................................................................................... 9 3.1 Job descriptions are essential .............................................................................................................. 9 3.2 Customer Service Representative ...................................................................................................... 9 3.3 Field Manager.......................................................................................................................................... 13 3.4 Estimator................................................................................................................................................... 16 3.5 Operations Manager ............................................................................................................................. 18 3.6 General Manager .................................................................................................................................... 21 4. Office and Field Staff Compensation ........................................................................................25 4.1 Hourly and Salary scales ..................................................................................................................... 25 4.2 Bonus and Incentive Plans ................................................................................................................. 26 5. A Picture is Worth a Thousand Words ...................................................................................29 5.1 Organizational Charts for Office Infrastructure Strategy ....................................................... 29 5.2 Average Weekly Sales $0-$8k ........................................................................................................... 29 5.3 Average Weekly Sales $8-$20k......................................................................................................... 30 5.4 Average Weekly Sales $20-$40k ...................................................................................................... 32 5.5 Average Weekly Sales $40-$60k ...................................................................................................... 34 6. Office Staffing ...................................................................................................................................37 6.1 Interview Questions.............................................................................................................................. 38 6.2 Recruitment Ads..................................................................................................................................... 42 7. Breakeven Analysis........................................................................................................................46 7.1 Break Even Analysis Spreadsheet ................................................................................................... 46 7.2 How to Use the Spreadsheet.............................................................................................................. 46
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
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