Job Duties Leadership
Drive the company’s sales growth and increase profit Responsible for all aspects of business operations and fulfillment of company goals and initiatives Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level Identify hiring needs for management team Recruit, interview, hire, train, review office staff Hold office staff meetings Establish individual and team goals Track and monitor staff members performance Coach, counsel, discipline staff Budget and administer office staff compensation Create and implement office incentives programs Make and execute termination decisions Recover company property Issue final paycheck Respond to inquiries from governmental agencies, file response
Staffing
Customers Respond, resolve, and follow-up with customer complaints and concerns Create and implement action plan for customer retention Attend chamber and/or network meetings
Marketing
Assist owner in the creation of the yearly marketing plan Implement yearly marketing plan Meet with marketing reps Place marketing orders Order marketing material Track, monitor and review marketing results Assist owner in the creation of the yearly financial plan Implement yearly financial plan Achieve revenue and profit goals Create indicator goals and track results Implement systems to achieve indicator and financial goals
Financial
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
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