Office Infrastructure Manual

Job Duties Leadership 

Drive the company’s sales growth and increase profit  Responsible for all aspects of business operations and fulfillment of company goals and initiatives  Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level Identify hiring needs for management team  Recruit, interview, hire, train, review office staff  Hold office staff meetings  Establish individual and team goals  Track and monitor staff members performance  Coach, counsel, discipline staff  Budget and administer office staff compensation  Create and implement office incentives programs  Make and execute termination decisions  Recover company property  Issue final paycheck  Respond to inquiries from governmental agencies, file response

Staffing 

Customers  Respond, resolve, and follow-up with customer complaints and concerns  Create and implement action plan for customer retention  Attend chamber and/or network meetings

Marketing 

Assist owner in the creation of the yearly marketing plan  Implement yearly marketing plan  Meet with marketing reps  Place marketing orders  Order marketing material  Track, monitor and review marketing results Assist owner in the creation of the yearly financial plan  Implement yearly financial plan  Achieve revenue and profit goals  Create indicator goals and track results  Implement systems to achieve indicator and financial goals

Financial 

MOLLY MAID Office Infrastructure Manual Copyright  2015, Molly Maid, Inc.

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