2. Why Have an Office Infrastructure? 2.1 What is an office infrastructure?
Merriam Webster’s Dictionary defines infrastructure as: "the underlying foundation or basic framework of an organization or system.” In our case, an infrastructure is the system that enables the franchisee to manage the company with the utmost efficiency, productivity and profitability. 2.2 Why do I need an office infrastructure? Simply put, without an office infrastructure, your role would forever remain as: franchisee, manager, administrator, estimator, HSP, chief cook and bottle washer. Seriously, building and running a growing business requires the work of many hands. At the very least the business needs a strategist, an implementer, and people to execute your vision. 2.3 Office infrastructure begins at start-up Prior to opening a new MOLLY MAID franchise, we recommend there be at least two full-time participants involved in the business to share the one hundred plus duties that need performing. The logistics of managing the initial operation requires coverage in multiple areas which, if done solo, would result in key tasks falling through the cracks. Typically a new business will open with the franchisee and a customer service representative hired to share in the division of duties.
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
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