2021 Report to Our Community


hen Ruby Garcia was admitted to Community Hospice & Palliative Care Center for Caring at Baptist South, she had one request – to be released home for Christmas. Watch this heartwarming story of care as Nurse Manager Lee Houchin and Nurse Meredith Fischer help grant Ruby's request. W

As the year progressed, we found innovative ways to continue to partner with our area health systems to meet their needs, the needs of our patients and families, and the community. Some of our long-standing health system partners in Northeast Florida needed to contract the beds in our facility-based Centers for Caring (inpatient units) to accommodate their increased patient census due to COVID-19 positivity rates. Our residential-style centers are designed to provide 24/7 care to stabilize patients, so it made perfect sense to turn them over to support the needs of our partners and ultimately our community. Thankfully, we were still able to care for hospice patients in need of support for their acute symptoms at our other Centers for Caring throughout North Florida. These short-stay facilities provide respite from caregiving, so loved ones have the opportunity to focus on being present. Our first Center for Caring opened in 1995 on our Mandarin campus, and in 2021, President and Chief Executive Officer Phillip C. Ward opened our tenth unit on the 7 th floor of Baptist Medical Center South in partnership with Hospital President Nicole Thomas, FACHE, to care for the people of Duval and the adjacent county of St. Johns. The People Who Innovate.

We are thankful for the opportunity to support the needs of our community in partnership with our area health systems and their leaders.



2021 Community Report


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