CLAIMS PHILOSOPHY
Claims Philosophy
Humanizing the Claims Process – it’s about both dollars and sense. As true industry experts, we understand how to achieve the most optimal outcomes – including protecting your company’s goodwill. Here’s how National Interstate’s Claim Professionals are a cut above the rest: RIGHT CLAIMS, RIGHT HANDS Our teams are organized by specialty and severity to ensure that your claims is handled by a claim professional who understands your industry, no matter the complexity. Following the report of your claim, you can expect a prompt and personal response. CATASTROPHIC CLAIMS HANDLING Report cat claims using the same 24-hour phone number you normally report claims to – 800-929-0870 – to receive around- the-clock access to our rapid response team, including our veteran specialists and extended network of experts. WE HAVE CONNECTIONS We have built a nationwide network of heavy equipment appraisers, accident reconstructionists, environmental specialists, medical professionals & defense counsel. Our extended team is second to none.
ONLINE CLAIM SYSTEM Access and track your claim status online – anytime.
OPEN LINES OF COMMUNICATION We pride ourselves in being an open and transparent organization – as our customer, you’ll have a personal connection to our claim professionals and senior leaders WORKERS’ COMPENSATION BENEFITS Our Claims Nurse Consultants assist with managing medical care to ensure your employee receives the appropriate care, resulting in optimal recovery at the lowest possible cost. We work with specialists to assist with medical management and cost containment including: • Provider bill review • Pharmacy benefit manager • Physical therapy and diagnostic networks • Investigation • Transportation • Interpretation services SEVERITY TEAMS A dedicated team of experienced claim examiners and attorneys specialize in handling your most significant, complex and litigated matters. RECOVERY SERVICES We aggressively pursue recovery options on your behalf, which can produce significant returns, substantially reducing the cost of claims caused by a third-party.
Classified as General
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