St. Anne Institute is a human services agency whose mission is… To partner with individuals and families in a supportive and inclusive environment to achieve shared goals and strengthen communities.
Process Measures
Risk Management, Quality Improvement & Compliance Mandatory Reporting & Investigations Emergency Drills Staff/Client Injuries & Accidents
Case Management, Care Management & Service Coordination
Business Operations & Development
Education & Vocation
Treatment Services
Program & Services Revenue Payroll Issued Via Line of Credit Lost Revenue Budget vs. Actual Reports Lost/Failed Reimbursements Overtime Use IT Help Tickets Work Order Completion Cyber Security & Stability Staff Coverage Internal Safety Plans Workers Compensation Vehicle Maintenance Compliance Vacancy Rate Intake & Census Data Insurance Reimbursements Tracking Payments & Bills Staff Skill & Career Development Staff Retention & Years of Service Staff Onboarding Staff Recruitment New Hire Satisfaction Treatment Model Fidelity Donor Engagement Multilingual Staff
Initial Contact Timeliness
Education Credits Earned Education Activities & Learning Impact Day Treatment Referrals Education Evaluation Completion &
Medication Compliance Medication Errors Medical Treatment Plan Timeliness Medical Intakes Medical Appointments Nutrition Education Mental Health Referrals Treatment Goal Completion Assessments & Treatment Plans Quality & Timeliness Participation in Groups Restorative Circles Client Discharges Family, Sibling, & Resource Visits Client Contacts Youth Behavior Duration of Services Engagement in Treatment Discharge Summaries Completed
ICSP Timeliness Initial Treatment Meeting Timeliness Care Management Plans & Assessments Case Management Assessments
Incident Review Committee (IRC) Policy & Procedure Review Improvement Plan Completion LSI Completion Grant-Funded Reports Client Case Record Reviews
Timeliness Attendance
Youth with Post- Graduation Plans Minutes out of Class Youth Experience of Education Environment Students Completing Education Program Youth Job Engagement Youth Earning a Passing Grade
Performance Evaluations Audit Results Agency Meetings
Agency Annual Report Website & Social Media Quarterly Treatment Reviews Staff Training Compliance Incidents & Placement Disruptions
Outcome Measures
Anticipate and respond to emerging needs New Programs & Projects
Provide equitable access to quality and
Foster diverse, equitable, inclusive and accessible services Staff Diversity Promoting Cultural Activities & Inclusion Staff Perception
Strengthen agency community identity and relationships
Cultivate and nurture a skilled and caring workforce
Engage in evidence- informed, person-
Ensure open and collaborative communication with all individuals and families Client Satisfaction Family Engagement
Promote physical and emotional safety for all individuals and families
effective services Client Connection to Resources School Outcomes Successful Family Reunifications Education Diploma Education Test Score Improvement
centered services Youth Improvement
IT Upgrades & Modernization
Staff Supervision & Support Professional Development Staff Satisfaction Staff Health & Wellness
Community Engagement Stakeholder Perception County Partners & Contracts Support for Sister Agencies
Foster a learning organization
Physical Plant Safety Youth Feel Safe Staff Feel Safe Incidents
Successful Discharge Program Utilization Successful Audits
of Agency Diversity, Equity, & Inclusion Access to Services
Staff Suggestions Implemented Client Suggestions Implemented
Fund Development • Human Resources • Early Childhood Education • Facilities • Medical Services • IT Support • Runaway and Homeless Youth Services • Quality Management • Care Management Services• Agency and Behavioral Support • Business Office • Education Services • Aftercare Services Residential Services • Residential Clinical Services •Community-Based Clinical Services • Vocational Day Services
Annual Report 2023
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