Job Description
The Associate Director of Estates Operations will need to work with internal and external stakeholders to ensure the existing retained estate is maintained and operational to allow its full utilisation. They will also liaise and work closely with all other Senior Members of the estates team in the delivery of the Estates Masterplan Framework. Job Purpose The central purpose of this University wide role is to deliver highly effective and efficient services to the internal and external customers of the Estates Directorate through proactive and effective planning, development, and management of: • Engineering services, controls, and infrastructure, • Maintenance & operation of engineering services and projects • The supply chain serving estates operations and the wider University. • Assurance in relation to statutory compliance of the estate • Procurement of utilities and running of the University energy centre. • Statutory compliance and assurance. • Outsourced/contracted maintenance and specialist service contract works. • BMS (building management) and CAFM (computer aided facilities management) controls. • Estates helpdesk and effective management of customer relations. • Development of an estate’s operational performance dashboard and KPIs. • Manage estates operational budgets, including both internal and contractor/supplier costs, hardware, and software etc. • Other duties as may be required in support of Estates or the wider University. • More information on Estates can be found here The Estates Directorate has a team more than 200 staff with an active apprenticeship programme and provides key enabling services to campus and to support delivery of ‘Birmingham 2030’ strategy. Due to the evolving nature and demands of Estates Services within the university, the requirements of the role will vary over time, but within the primary areas of focus. A breadth of experience across HE and other sectors and experience of different building portfolios, infrastructure and service
Required Knowledge, Skills, Qualifications, Experience • A significant track record of leading, managing and facilitating the delivery of a broad range of Estates operational services. • Substantial experience of leadership, with evidence of contributing to organisational performance in a large and complex organisation having managed large budgets and teams. • Demonstrable strategic thinking, and planning skills and capable of working with and earning the respect of senior stakeholders and with experience of actively participating in governance committees or boards. • Ability to lead, manage, motivate, and develop a diverse Estates 24/7/365 operational team through a flexible and authentic leadership style combined with excellent interpersonal and communication skills. • Significant experience of developing and/or delivering Estates operational solutions that include in house, hybrid, and outsourced components. • The ability to lead successful organisation change and development with a track record of encouraging and supporting professional and personal development. • An approachable style with the ability to communicate effectively and build relationships with people at all levels – both inside Estates and across the wider university. • Significant experience of planning with sound financial acumen and the ability to translate University objectives into operational plans. • Evidence of excellent judgment with an ability to evaluate a range of perspectives and demands and translate these into effective solutions. • A deep commitment to equality, diversity and inclusion and a genuine desire to make these a priority. • Resilience and the ability to take tough decisions and maintain a clear, well evidenced position in situations of challenge, and the ability to engage others when support for change is necessary.
delivery models would be advantageous, alongside strong leadership and management capabilities. Whilst previous experience of the higher education sector is not essential, some exposure to, or connection with the sector, may give a candidate an advantage in understanding the broader strategic challenges. Duties and Responsibilities • Drive transformation and change within the Estates Operations Team and create an environment where outstanding service delivery exceeds our customers’ expectations. • To develop and manage estate operations across the University. • Be responsible for leading and managing a range of hard FM services across the estate. • Leading delivery of planned, reactive maintenance (including minor capital), and condition surveys etc, working with the Deputy Director of Estates to develop long term maintenance plans and backlog programmes of work across a large and diverse estate • Management of the Estates corporate risk register operational items where risks relate to hard FM services and assets, ensuring that they are prioritised and actioned in a coordinated and structured manner. • Working with the wider Estates team to ensure on going collaboration with all stakeholders including academic colleges, professional services directorates (including IT, Finance and Procurement), contract partners and student representatives • Managing and developing Service Level agreements, service standards, service expectations and feedback to stakeholders. • Responsible for developing and delivering the maintenance strategy for the operational estates team services. • Responsible for ensuring statutory compliance for Estates operations across the university’s varied portfolio. • Work with the University Head of sustainability to plan maintenance activities and replacements in line with the Net Zero targets and the Net Zero plan for scopes 1/2/3 emissions. • Work with the Estates Projects Team to ensure that new/refurbished buildings seamlessly transition into operational buildings within the university.
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