FY18 Sustainability Report Transurban 07
Customer and community
We are focused on continually improving the ways we acknowledge, understand and respond to stakeholder areas of interest or concern. We work with six key stakeholder groups that are interested in and affected by different aspects of our business. We engage each of these stakeholder groups through a variety of means to confirm our understanding of key issues and opportunities and introduce practical responses.
Key improvements in FY18: • empowering customer choice through improving accessibility and transparency of information on travel options and costs • exploring further ways to support those experiencing or vulnerable to hardship • working with our government partners to achieve better outcomes for all road users from infringement processes, particularly for those financially or socially vulnerable • simplifying information to help customers manage accounts and payments and minimise avoidable fees • continuing to enhance Transurban’s approach to engaging communities around our assets and projects.
Material and other relevant UN Sustainable Development Goals for this chapter
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