For 13 years we have published a Sustainability Report that highlights the numerous projects, programs and initiatives undertaken during the year that contributed towards sustainability goals. Different from previous years’ reports, this year’s report also aligns our business activities with the United Nation’s Sustainable Development Goals.
Message from the CEO | 4 |
About our business | 5 |
FY18 progress and performance towards the SDGs | 6 |
Customer and community | 8 |
Stakeholder engagement | 9 |
Customer service | 10 |
Customer hardship | 12 |
Making tolling processes simpler | 13 |
Strengthening communities | 14 |
Safer roads | 18 |
Road safety performance | 19 |
Road safety strategic framework | 20 |
Diversity, inclusion and wellbeing | 24 |
Gender diversity | 25 |
Cultural diversity | 27 |
Wellbeing | 28 |
Energy and climate change | 30 |
Energy performance | 31 |
Climate change management | 33 |
Sustainable procurement | 34 |
Aiming for supply chain excellence | 35 |
Innovation | 38 |
Materials | 39 |
Innovation grants | 41 |
Creating future-ready infrastructure | 42 |
Health, safety and environment | 44 |
Our approach | 45 |
Environmental leadership | 47 |
Governance and benchmarking | 50 |
Governance | 51 |
Ratings and benchmarking | 52 |
Appendices | 53 |
About this report | 54 |
FY18 community grant recipients | 55 |
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