SPEED | TRAINING & ONBOARDING
TRAINING & ONBOARDING At Advance, our training and onboarding programs ensure our team members have the specific skills needed to complete their responsibilities and grow in their careers. In 2021, we took steps to further refine our field and DC training and onboarding programs to support our hiring and retention goals and better serve our customers. DELIVERING BEST-IN-CLASS FRONTLINE TRAINING Our store team members are the face of Advance with our customers and ensuring they are properly trained is critical to their individual success and that of the company. It’s especially important where competition to hire is fierce and store team members are juggling many priorities at once. In 2021, we streamlined training modules for many roles. The result is quicker response times and more time to focus on what matters most – serving our customers. In automotive systems training, we plan to flip the old version of online tutoring on its head with lifelike, under-the-hood type video experiences with diagnostic tools being used by professional technicians as if the viewer was looking over their shoulder. We did something similar with customer service- oriented trainings to ensure they included more lifelike examples and were easier to understand. In addition, across the training curriculum, we looked for opportunities to replace older, often lengthy training modules with new “microlearning” sessions that last no more than 10 minutes. We also more clearly identified store roles and responsibilities to ensure training is targeted to specific skills and can help team members advance in their careers.
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2021 ADVANCE AUTO PARTS CORPORATE SUSTAINABILITY AND SOCIAL REPORT | 24
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