BSC 2019 Dashboard – Shangri-La Regions Benchmark
Rank Total Score Our Business Our Guests Our People
Our Community
Max Score
114.0
48.0 26.9
34.0 29.4
20.0 20.0
12.0 11.8
All Hotels
88.1
N China S China E China JP/KR SEAA MEIIO EUNA HK/TW
96.1 95.6 91.0 89.7 86.7 80.5 76.6 73.0
33.1 34.8 29.6 29.4 26.6 19.7 16.0 12.2
31.2 28.9 29.8 28.3 28.2 29.3 29.6 29.0
20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0
11.9 12.0 11.7 12.0 11.8 11.5 11.0 11.8
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